Interesting they are both cable companies rather than telecom.. May be a
hardware problem with the cable modem design. I wonder if the people that
have had a problem all have the same modem with some default security
setting that may or may not be able to be changed?????
----- Original Message -----
From: "Elon" <saltfever@comcast.net>
To: "land-speed submit" <land-speed@autox.team.net>
Sent: Sunday, October 05, 2008 4:09 AM
Subject: [Land-speed] World of Speed photos
> Ray, you will love this. I just got off the phone with Comcast Tech
> support
> (actually the line dropped dead after he killed my modem remotely). As you
> know I have been working this issue for the past week. I have two Comcast
> trouble tickets started and no one has bothered to call me back. Each time
> I
> asked the tech to try and log onto your web site. Both were SUCCESSFUL
> while
> my computer timed-out. Tonight I asked the tech to do the same thing.
> While
> I stood by, he was able to access your home page and my computer can't. I
> was incredulous and then he explained! He is in Newfoundland and the
> Canadian US telecom agreement does NOT ALLOW them to use Comcast!
> Something
> about how a ISP can't cross an international border or some such crap. So
> we now have outsourced tech support, that can't even use the ISP they are
> supporting. All 3 of my calls last week were also in Canada. They all
> could
> log onto your site. However, none of them bothered to tell me it was with
> a
> different ISP! I'm not giving up on this. I have all trouble tickets,
> times
> and names. As soon as I calm down I will search out Comcast senior
> management and start emailing them. -Elon
>
>
>
> Date: Sat, 04 Oct 2008 19:06:49 -0600
>
> From: Ray Buck <rbuck@xmission.com>
>
> There's one thing in common with all the people (4, now, I think, out
>
> of the 35,000 successful hits over the last 4 days) who are having
>
> trouble. They're all on Comcast or Cox. (Snip . . . )
> _______________________________________________
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