Yes-but how long was it before you went to the mail box?:)
---- Dick Matson <medlabinc@msn.com> wrote:
=============
And then again . . . .
I once phoned Heritage for samples.
When I got to the mail box the samples were there.
Dick Matson / Cashmere, WA
> Date: Sat, 8 May 2010 18:47:50 -0400
> From: healey.nut@gmail.com
> To: Editorgary@aol.com; healeys@autox.team.net
> Subject: Re: [Healeys] Poor Customer Service
>
> This has been the story for heritage ever since they opened for
> business. The best product, slow service, lousy communication.
>
> I would doubt they are having any problems other than not enough
> trained staff to do the work.
>
> Unfortunately for me, for my restoration I will probably avoid dealing
> with them because of their long reputation for being slow and not
> communicating. Frankly almost all interior options out there will
> result in an interior that is nicer than what came from the factory!
>
> Alan
>
> On 5/9/10, Editorgary@aol.com <Editorgary@aol.com> wrote:
> > In a message dated 5/8/10 9:55:30 AM, healeys-request@autox.team.net
> > writes:
> >
> >
> >>
> >> John:
> >>
> >> I think they are extremely busy and that they are shortstaffed at the
> >> moment
> >> although there is no excuse for that as far as I am concerned. I had
also
> >> ordered some interior parts and it took quite a while to receive them
and
> >> I
> >> was dealing with their Canadian office in British Columbia. I called
them
> >> several times before it finally arrived. I know they have had some
changes
> >>
> >> in
> >> staff, at least at their B.C. office and whoever is there is not as much
> >> on
> >> the ball as the person who was there previously.
> >>
> > Really too bad when a small company that has laboriously established a
> > reputation for excellent quality over the years lets it slide by not
paying
> > sufficient attention to customer service. And it's also amazing how fast
bad
> > customer service can rob a company of financial health even when its
product
> > quality is still excellent.
> > As a publisher who relies on healthy small companies for advertising
> > income, I've watched too many go out of business because the front office
> > was
> > letting the back work rooms down.
> > Heritage advertises in both magazines I edit; I hope they can get their
act
> > together.
> > Gary
> > _______________________________________________
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