I phoned Heritage several years ago for samples. I just checked the mailbox
and they still haven't come.
On Sat, May 8, 2010 at 4:13 PM, Dick Matson <medlabinc@msn.com> wrote:
> And then again . . . .
>
> I once phoned Heritage for samples.
>
> When I got to the mail box the samples were there.
>
>
>
> Dick Matson / Cashmere, WA
>
>
>
>
>
>
>
> > Date: Sat, 8 May 2010 18:47:50 -0400
> > From: healey.nut@gmail.com
> > To: Editorgary@aol.com; healeys@autox.team.net
> > Subject: Re: [Healeys] Poor Customer Service
> >
> > This has been the story for heritage ever since they opened for
> > business. The best product, slow service, lousy communication.
> >
> > I would doubt they are having any problems other than not enough
> > trained staff to do the work.
> >
> > Unfortunately for me, for my restoration I will probably avoid dealing
> > with them because of their long reputation for being slow and not
> > communicating. Frankly almost all interior options out there will
> > result in an interior that is nicer than what came from the factory!
> >
> > Alan
> >
> > On 5/9/10, Editorgary@aol.com <Editorgary@aol.com> wrote:
> > > In a message dated 5/8/10 9:55:30 AM, healeys-request@autox.team.net
> > > writes:
> > >
> > >
> > >>
> > >> John:
> > >>
> > >> I think they are extremely busy and that they are shortstaffed at the
> > >> moment
> > >> although there is no excuse for that as far as I am concerned. I had
> also
> > >> ordered some interior parts and it took quite a while to receive them
> and
> > >> I
> > >> was dealing with their Canadian office in British Columbia. I called
> them
> > >> several times before it finally arrived. I know they have had some
> changes
> > >>
> > >> in
> > >> staff, at least at their B.C. office and whoever is there is not as
> much
> > >> on
> > >> the ball as the person who was there previously.
> > >>
> > > Really too bad when a small company that has laboriously established a
> > > reputation for excellent quality over the years lets it slide by not
> paying
> > > sufficient attention to customer service. And it's also amazing how
> fast
> bad
> > > customer service can rob a company of financial health even when its
> product
> > > quality is still excellent.
> > > As a publisher who relies on healthy small companies for advertising
> > > income, I've watched too many go out of business because the front
> office
> > > was
> > > letting the back work rooms down.
> > > Heritage advertises in both magazines I edit; I hope they can get their
> act
> > > together.
> > > Gary
> > > _______________________________________________
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