Marvin,
I am an AOL user (when at home) and I can only connect at 24-26K even though
I have a 56K Robotics Modem. I found that the problem lies in my phone line and
not with the provider. So...you might want to check your phone line first
before you change providers and find the same situation.
There is a way to check the line where you call a number from your computer
and it runs some tests on the line. I can't remember the number or where I got
it but I will try to find it again if you would like to have it. (I did just
get it from some Help source like AOL, or somewhere on the internet)
Jamie
-----Original Message-----
From: marvmay@ix.netcom.com [SMTP:marvmay@ix.netcom.com]
Sent: Tuesday, August 03, 1999 11:56 PM
To: Bricklin@autox.team.net
Subject: Re: AOL
On 07/31/99 15:34:33 you wrote:
>
>John,
>Here are support numbers for AOL:
> Screenname or Password Problems: 1-888-265-8004
> General Questions/Problems: 1-888-265-8006
> Billing: 1-888-265-8003
> Access Numbers: 1-888-265-8005
>I have not had any trouble connecting to AOL. either through direct dial or
>TCP/IP. At home since I have Win NT I usually connect to another ISP
>(usually Netcom) first to get a PPP connection and then connect to AOL
>through TCP/IP. Interestingly, I have had a LOT of trouble connecting to
>Netcom (now owned by Mindspring) since they did some upgrades a couple weeks
>ago. I can no longer connect through Netcom, and now have to use a
>Mindspring number instead. Anybody have any problems with Netcom?
>George Curley
>
George,
I'm getting ready to cancel my Netcom account because of connection problems.
Ever since moving
to Utah (almost 3 years) the best speed I've been able to get is 24K even though
I have a 56K
modem. Most of the time it's less than that (if I can connect at all). Things
have definitly
gotten worse since Mindspring took over. They've lost e-mail and even one of my
mailboxes. I
just read in PC Week that Mindspring is having trouble converting the Netcom
servers. I haven't
had these problems with other providers.
Marvin May
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