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Re: Fwd: Spokes: Keizer Wheels / Buyer Beware (please read)

To: RX7cat@aol.com
Subject: Re: Fwd: Spokes: Keizer Wheels / Buyer Beware (please read)
From: Bob Mosso <bobmosso@pcmagic.net>
Date: Tue, 08 Aug 2000 21:25:05 -0700
FWIW, when I asked about the mag centers Keiser said they were not
intended for Solo2, drag race only, and not for heavy cars like my '81
RX-7.

Never an issue with the aluminum centers,
Bob Mosso

RX7cat@aol.com wrote:
> 
> Forwarded at the request of Dan Pedroza
> 
> In a message dated 8/8/00 10:40:38 AM Central Daylight Time,
> dan@mazdasouth.com writes:
> 
> << Hey all,
> 
>  This is just a public service announcement for those of you considering to
>  purchase from Keizer Aluminum Wheels.
>  "Just the fax ma'am!"
> 
>  This has been an ongoing battle that I have had with Keizer Aluminum
>  Wheels, and just when I thought it was resolved, it turns ugly.
> 
>  At the beginning of February of this year I began to look for a good set of
>  13x9" wheels for my CSP '99 Miata.  After not getting many responses from
>  their dealers, I contacted Keizer myself about purchasing them directly and
>  they said that I could get them at wholesale price through my business, The
>  M Road,  if i were to purchase as a dealer for Keizer.  Minimum initial
>  buy-in was $2,000.00.  I agreed.
> 
>  On 2/22/00 I received a set of 13 x 9 wheels, mag centers with 5.5"
>  backspace for my '99 Miata.  These are the wheels with the magnesium
>  centers.  They were then shipped back and forth with Keizer because of
>  fitting problems with the hub.  By early April the wheels finally fit the
>  '99 Miata hub correctly and were ready to be used at their first event.
> 
>  On April 15-16 I competed at the DFW National Tour for its first
>  competition.  On Day 1, Run #2, the front passenger side wheel mag center
>  cracked while on course.  As a result, my caliper, rotor, dustshield and
>  lip of my fender was damaged.
> 
>  The following Monday I wrote to Keizer (kaw@mtcnet.net) regarding the
>  incident along with 8 images of the broken wheel and damaged vehicle.  My
>  final paragraph to them is quoted as follows:
> 
>     "Please take the time to review the pictures with the other folks at
>  Keizer.  I'd like to give you guys the chance to make this right by doing
>  the right thing.  I must admit, though, that because of this incident I
>  cannot confidently use or sell these magnesium center wheels.  I hope you
>  guys will reconsider the design of the wheel before selling more of
>  them...." [the pictures referenced can be seen at the link below]
> 
>  I then called Kevin, my sales rep, letting him know of the situation and he
>  would advise the owner, Wes.   On a bright note, Kevin understood my
>  concerns and stated to me numerous times that I would receive my money back
>  from the buy-in.  I told him that I would deal with the damage to my car
>  myself as I work for a Mazda dealership and can get parts at employee
>  price.  He assured me my account would be credited.  He also stated that
>  this is the first experience they've had with a broken wheel.
> 
>  Then things began to turn sour.
> 
>  On April 22 I received an email from Joe Cheng of Vancouver, Canada,
>  advising me of the problem with Keizer mag center wheels.  He said that he
>  had a wheel break on his CSP Civic as a result of a design flaw in his
>  opinion.  He warned me about selling them on my website.
> 
>  This disturbed me for a number of reasons:
> 
>     1.  I was told by Keizer that i was the only incident of a broken wheel.
>     2.  Keizer KNOWINGLY sold me a set of wheels that they KNEW were
> defective
>  from their experience with Joe.
> 
>  Since day one of this incident I have only been demanding my buy-in money
>  back as I have lost all confidence in their product.  I am also not happy
>  with their practice of not informing their dealer representatives of the
>  problems with the wheel.
> 
>  Yesterday I had a disturbing phone call with one of their employees after I
>  called them for the 5th time asking where my credit was.  They advised me
>  that they made the decision NOT to credit my account.  I was told that I
>  did a dealer buy-in and could not be expected to get my money back due to
>  one defective product.   The ironic thing is that this purchase was my ONLY
>  product purchased from them.  I asked to speak with Wes.  He was not in so
>  I left a message.  He has not returned my phone call.
> 
>  At this point I am no longer interested in getting my buy-in money back
>  ($2,000.00).  Because of their knowing and willing decision to send me
>  defective product I am looking to pursue this in a court of law, if
>  necessary, looking for reimbursement not only for the buy-in amount but
>  also for the damage to my caliper, rotor, dustshield and fender.
> 
>  IT's been over four months since this began and I have kept this incident
>  under wraps from the public because I was certain they would make things
>  right with both the consumer and myself.  I worked closely with Kevin to
>  make sure of the fit and was actually grateful for the precision he placed
>  on making sure they'd fit my Miata!   But, after numerous phone calls with
>  Kevin, who assured me the credit to my account would happen "today", as
>  well as my previous conversation with them yesterday, it is clear that they
>  have no desire to make things right.
>  Pictures of the damage can be seen here:
>  http://www.mroad.com/simunye_projects_april00tour.html (i apologize for the
>  graininess of the images.  I got hit by the i love you virus and it killed
>  my .jpg files and all i had were the .gif files of the wheels) (i also
>  apologize to Tom Holt and Gary Alexander seen in one of the pics for
>  allowing the public to see what ugly people we have in Spokes ;)
> 
>  BUYER BEWARE when purchasing from Keizer Aluminum Wheels.
>   >>

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