FWIW, when I asked about the mag centers Keiser said they were not
intended for Solo2, drag race only, and not for heavy cars like my '81
RX-7.
Never an issue with the aluminum centers,
Bob Mosso
RX7cat@aol.com wrote:
>
> Forwarded at the request of Dan Pedroza
>
> In a message dated 8/8/00 10:40:38 AM Central Daylight Time,
> dan@mazdasouth.com writes:
>
> << Hey all,
>
> This is just a public service announcement for those of you considering to
> purchase from Keizer Aluminum Wheels.
> "Just the fax ma'am!"
>
> This has been an ongoing battle that I have had with Keizer Aluminum
> Wheels, and just when I thought it was resolved, it turns ugly.
>
> At the beginning of February of this year I began to look for a good set of
> 13x9" wheels for my CSP '99 Miata. After not getting many responses from
> their dealers, I contacted Keizer myself about purchasing them directly and
> they said that I could get them at wholesale price through my business, The
> M Road, if i were to purchase as a dealer for Keizer. Minimum initial
> buy-in was $2,000.00. I agreed.
>
> On 2/22/00 I received a set of 13 x 9 wheels, mag centers with 5.5"
> backspace for my '99 Miata. These are the wheels with the magnesium
> centers. They were then shipped back and forth with Keizer because of
> fitting problems with the hub. By early April the wheels finally fit the
> '99 Miata hub correctly and were ready to be used at their first event.
>
> On April 15-16 I competed at the DFW National Tour for its first
> competition. On Day 1, Run #2, the front passenger side wheel mag center
> cracked while on course. As a result, my caliper, rotor, dustshield and
> lip of my fender was damaged.
>
> The following Monday I wrote to Keizer (kaw@mtcnet.net) regarding the
> incident along with 8 images of the broken wheel and damaged vehicle. My
> final paragraph to them is quoted as follows:
>
> "Please take the time to review the pictures with the other folks at
> Keizer. I'd like to give you guys the chance to make this right by doing
> the right thing. I must admit, though, that because of this incident I
> cannot confidently use or sell these magnesium center wheels. I hope you
> guys will reconsider the design of the wheel before selling more of
> them...." [the pictures referenced can be seen at the link below]
>
> I then called Kevin, my sales rep, letting him know of the situation and he
> would advise the owner, Wes. On a bright note, Kevin understood my
> concerns and stated to me numerous times that I would receive my money back
> from the buy-in. I told him that I would deal with the damage to my car
> myself as I work for a Mazda dealership and can get parts at employee
> price. He assured me my account would be credited. He also stated that
> this is the first experience they've had with a broken wheel.
>
> Then things began to turn sour.
>
> On April 22 I received an email from Joe Cheng of Vancouver, Canada,
> advising me of the problem with Keizer mag center wheels. He said that he
> had a wheel break on his CSP Civic as a result of a design flaw in his
> opinion. He warned me about selling them on my website.
>
> This disturbed me for a number of reasons:
>
> 1. I was told by Keizer that i was the only incident of a broken wheel.
> 2. Keizer KNOWINGLY sold me a set of wheels that they KNEW were
> defective
> from their experience with Joe.
>
> Since day one of this incident I have only been demanding my buy-in money
> back as I have lost all confidence in their product. I am also not happy
> with their practice of not informing their dealer representatives of the
> problems with the wheel.
>
> Yesterday I had a disturbing phone call with one of their employees after I
> called them for the 5th time asking where my credit was. They advised me
> that they made the decision NOT to credit my account. I was told that I
> did a dealer buy-in and could not be expected to get my money back due to
> one defective product. The ironic thing is that this purchase was my ONLY
> product purchased from them. I asked to speak with Wes. He was not in so
> I left a message. He has not returned my phone call.
>
> At this point I am no longer interested in getting my buy-in money back
> ($2,000.00). Because of their knowing and willing decision to send me
> defective product I am looking to pursue this in a court of law, if
> necessary, looking for reimbursement not only for the buy-in amount but
> also for the damage to my caliper, rotor, dustshield and fender.
>
> IT's been over four months since this began and I have kept this incident
> under wraps from the public because I was certain they would make things
> right with both the consumer and myself. I worked closely with Kevin to
> make sure of the fit and was actually grateful for the precision he placed
> on making sure they'd fit my Miata! But, after numerous phone calls with
> Kevin, who assured me the credit to my account would happen "today", as
> well as my previous conversation with them yesterday, it is clear that they
> have no desire to make things right.
> Pictures of the damage can be seen here:
> http://www.mroad.com/simunye_projects_april00tour.html (i apologize for the
> graininess of the images. I got hit by the i love you virus and it killed
> my .jpg files and all i had were the .gif files of the wheels) (i also
> apologize to Tom Holt and Gary Alexander seen in one of the pics for
> allowing the public to see what ugly people we have in Spokes ;)
>
> BUYER BEWARE when purchasing from Keizer Aluminum Wheels.
> >>
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