<html><head></head><body>Today, I placed a order with Moss via telephone. It appears they are using a third party, ie outsource. <div>When I finished placing the simple order, air filters, the woman wanted to know the make and model</div><div>of my car! Has anyone else experienced this?</div><div><br></div><div>Tim</div><div><br><div class="ydp8beb414yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px;"><div><br></div></div></div></body></html>