[TR] Smiths Classic Mechanical Water Temperature Gauge from MerlinMoto...
floridatr6 at cfl.rr.com
Tue Feb 24 18:38:38 MST 2015
I too have used Mo Ma in the past and had a fantastic experience. This was two decades ago though. So, I can't speak to their level of service in the present. Companies change however; and not always for the better. Even back then they would tell you they had a back log due to Pebble Beach customers flooding them with repairs. I didn't get the impression the service quality changed, just your time lag.
One thing I do like about this board is the ability to hear about how a vendor provides service; Good AND bad. If we stifle that then why bother at all? You had a great experience and someone didn't. Both are valid.
> On Feb 24, 2015, at 20:04, Loumetelko at aol.com wrote:
> I refuse to read the juvenile comments below about MO-MA without a rebuttal. About twelve years ago I sent all six of the original gauges (notice correct spelling) from my 54 TR2. With the gauges I also sent the tachometer and speedometer cables and fuel tank float. About 45 days later all were returned in absolutely beautiful condition - I was awed by their appearance. Now almost 35,000 miles later all remain perfect in both appearance and operation. To say that the now deceased Margaret or Joey would say to you they prefer Pebble Beach customers or treated you like a tier five customer is a crock. I have and always will recommend MO-MA as the best of the best.
> In closing, I will renew my pleading with Mark, our esteemed leader, to enforce a rule stating that any bashing of vendors while naming names will result in a minimum six months suspension!
> Lou Metelko
> Auburn, Indiana
> 54 TR2LD
> I've been buggered by this dilemma some years back. I did send my original guages to Mo-Ma for rebuild, only to get them back with no cosmetics to the faces or needle and with the gas guage going bad within the first driving season. Cost? $700. To be fair, Mo Ma made it clear, their first priority was to Pebble Beach type customers. Fine. But as a hobbyist, I don't particularly like being treated like a tier five customer who was made to wait 6 months for my product back. Maybe the other guage specialists are better....
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