[TR] Returned Moss Parts

terryrs at comcast.net terryrs at comcast.net
Mon Aug 27 17:20:29 MDT 2007


I have to concur that the TRF, Moss, and Ken Gilanders have all been impeccable for customer service during my 3.5 years of parts relationships with them.

It is actually I who owe Moss a call to return a replacement windwing set they sent that I no longer need.

Terry Smith, '590 TR3A
New Hampshire

-------------- Original message -------------- 
From: ray at raysmg.com 

> Paul wrote: "But, I understand returning parts to them is very 
> difficult." 
> 
> I disagree; I don't see how returning parts to ANY vendor could be much 
> easier. I ordered a number of body panels recently for my current 
> project car ('62 Sprite). After receiving the order I found MORE rust 
> and needed to exchange a pair of lower fender patch panels for the 
> larger fender patch panels. I also made the mistake of ordering one item 
> listed as a "bulkhead/floor reinforcement set" as well as a "brace", 
> which was included in the set. So, I also returned the (2) "brace(s)". 
> 
> For the returns I simply made a copy of the original invoices, filled 
> out the return info on the back, and checked the box stating that the 
> parts were not needed. The original invoice has a tear-out label for 
> returns so they can easily correlate the return to the original order. I 
> made the returns in two different boxes on different days. I received a 
> credit card credit for each within a couple weeks. 
> 
> IMO...couldn't be much easier. 
> 
> Ray 
> 
> Ray McCaleb 
> ray at raysmg.com 
> http://www.raysmg.com 
> _______________________________________________ 
> terryrs at comcast.net 
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