[Tigers] Amtrak/Staples poster

[Chris Thompson]

Unfortunately, I understand her response completely. 

"My management and their customers are completely clueless, and they 
leave me to deal with the fallout.  Do you know where I can get a real 
job where I can do something besides just write apologies for them?"

Chris

marden at mistral.co.uk wrote:
> 	I decided to send an e-mail to the president of the company and this
> is the response I received. Enjoy! That is if you can inderstand it.
> How can a poster get creased in a tube?
>
> 	Martin  BODY { font-family:Arial, Helvetica,
> sans-serif;font-size:12px; }
>
> 	June 1, 2009
>  Case #: 00041269
>  Dear Martin:
>  Thank you again for taking the time to write to us regarding the
> difficulties you have encountered with Amtrak, our program vendor.
>  In speaking with the management team responsible for the
> relationship it was explained to me that the current partnership
> agreement is set up only to manage shipping domestically. Due to the
> wide cost variances in shipping international the system is currently
> designed to have any orders that request international shipping to go
> through a representative in order to secure an accurate freight cost.
>  Per the contractual requirements set out by Amtrak, they will only
> allow us to ship posters flat therefore roll them up in a shipping
> tube. Those requirements cause the shipping charges to be very high,
> even for domestic shipments. WeBve received that feedback before on
> previous poster orders, but Amtrak is adamant about not rolling them
> up in a shipping tube (to prevent creases).
>  Thank you again for passing along the feedback to our offices as we
> are responsible for the service and relationship with our vendors we
> contract with and it will be passed on for them to reconsider that
> policy.
>  Ultimately you the customer is not getting the best of experiences
> when they want to order these posters and I sincerely apologize for
> the time and inconvenience we have caused you on your order.
>  Thank you
>  Stacey Marshall
>  Customer Relations Team Manager
>  877-235-9088 x33382
>  Thank you,
>  Stacey Marshall
>  Office of the President
>  Staples, Inc.
>  508-253-3382
>  ref:00D79PXl.50078wdlG:ref
> -------------------------