[Spridgets] NOW OT - AT&T - Team.Net status

[Jay Fishbein]

Thanks Jeff,

My problem is this:
- I had an independent 3rd party identify three problem switches. 2 in the AT&T network.
- A level 2 tech agreed that 2 of their servers were timing-out.
- Apparently after he attempted to either get them to route around these bad servers/nodes whatever, or fix them, upgrade them, AT&T decided to take the position that no problem exists.
Those switches are still bad, they still time-out, were probably designed for a time when there was less network traffic, but until AT&T is threatened by a client larger than little old me, they will surely not do anything about it.

This is not related to a residential account. It affects my business, just as taking to Level 1 techs in the Philipines and elsewhere for hours affects my business.

AT&T doesn't care,

jay fishbein
wallingford, ct

--- On Wed, 5/6/09, Jeff Foster <tr3.4.me at gmail.com> wrote:
From: Jeff Foster <tr3.4.me at gmail.com>
Subject: Re: [Spridgets] Team.Net status
To: "Spridgets" <spridgets at autox.team.net>
Date: Wednesday, May 6, 2009, 11:53 PM

On Wed, May 6, 2009 at 10:35 AM, Jay Fishbein <jfishbein at snet.net> wrote:

> The next level of frustration beyond this, is to contact AT&T with an
> internet problem.
>
> After you're call gets escalated to someone on US territory, you go
through
> their BS machine .
>

>From my experience with SBC (aka AT&T, or whatever they call
themselves today) skip the phone call and go straight to their direct
support forum on DSLReports.com.  It may take 1-3 days before they pick up
your posting but then they are all over it until it's resolved!

http://www.dslreports.com/forums/all?cat=60
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