[Spridgets] What went wrong - GM culture

[Andrew Payne]

Talk to the service manager politely, get a specific tech. Know him(most
likely him) by name. Make sure he knows you by name.  Ask advice.  Bring
coffee.  He'll know your car, and want it right.  He'll want it right because
he knows you, not because you'll be a pain in the ass. Take your car there for
all service, including some oil changes.  They may be more reasonable and
thorough if they see you regularly.  When someone only sees an item broken,
their only job is to fix it.  If they see it when it's not broken, their job
is to keep it working. Of course there are just crappy dealers.

Drew

-----Original Message-----
From: "Michael Rowe" <mdrowe at optonline.net>
To: "spridgets at autox.team.net" <spridgets at autox.team.net>
Sent: 2/22/09 5:49 PM
Subject: Re: [Spridgets] What went wrong - GM culture

> Subaru has one formula (quality, symmetrical AWD, boxer engine, top safety
> ratings, and good handling/performance) and sticks to it.

My wife has an Outback.  Every time (no exaggeration) we have taken it into
the dealer for any kind of warrantee work, at least one plastic bit has
fallen out onto the road within a few miles because the mechanic didn't
remember to screw it back on.  So Subaru does not have everything right in
our neighborhood.

Michael Rowe
'74 Midget
Long Island, NY
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