[Spridgets] What is still there? Now BOC, BofA and all of them

[Robert Bruce Evans]

Jim Johnson wrote:  "They found it cheaper to send him and several dozen
other Americans to India where they man the phones."

I dunno, Jim, but something doesn't compute!  The advantage of having the
customer service lines in India (or elsewhere on the sub-continent) is the
lower wages being paid to the folks on the phone.  Typically, they are
about HALF of what some companies were paying to low-wage Ireland (where
many companies previously had their customer service lines), and by now
using India, it is estimated that they are saving about 40% of their costs.
Just look at the numbers.  A service desk technician in the U.S. has an
average salary of $25,000 to $35,500 a year.  Someone with the same
qualifications in India is paid only $5,400 to $7,000 a year!  Why would a
company send their high paid employees to India to man the phones when they
can have the same work done for so much less.  Such an idea is
self-defeating, and even more expensive considering the necessity of the IT
work involved in setting it up.

Buster Evans