<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">I’ve grown careful of my dealings with RockAuto. Many times they have the lowest price on the face of it and great product descriptions, but when you put an order together the shipping sometimes negates the savings. The last time I had a problem with RockAuto and was trying to get some assistance there was a dialog box along the way that said the site was fully automated and that there was no in person customer service. I believe there was a list with about every issue you could possibly have and a step by step to go through and resolve it. I was able to resolve my issue in this fashion. On the other end of the spectrum I got an OEM bumper for my truck at over $200 under the dealer price and the shipping was about $30.00 on that item.<div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>Best,</div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>Bob<br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Jul 16, 2020, at 6:59 PM, John Mitchell <<a href="mailto:jmitch@snet.net" class="">jmitch@snet.net</a>> wrote:</div><br class="Apple-interchange-newline"><div class="">
<meta http-equiv="Content-Type" content="text/html;
charset=windows-1252" class="">
<div class=""><p class="">I've had very good luck with Rockauto. The prices were usually
as good Amazon when shipping was figured in and the website is
much better at picking the correct parts for my GMC Denali. I
live in CT and shipping is generally 2 days or less. Sorry that
you had problems. John Mitchell<br class="">
</p>
<div class="moz-cite-prefix">On 7/16/2020 3:02 PM, <a class="moz-txt-link-abbreviated" href="mailto:eric@megageek.com">eric@megageek.com</a>
wrote:<br class="">
</div>
<blockquote type="cite" cite="mid:OF154C0FA4.E2B10FFB-ON852585A7.0067D224-852585A7.0068A3AB@mail.megageek.com" class="">
<meta http-equiv="content-type" content="text/html;
charset=windows-1252" class="">
<font size="2" face="sans-serif" class="">OK, this is a partial vent, but
it's also
a warning to anyone out there about Rockauto.</font>
<br class="">
<br class="">
<font size="2" face="sans-serif" class="">THEY ARE HORRIBLE!</font>
<br class="">
<br class="">
<font size="2" face="sans-serif" class="">First, item shipping varies so
much
depending what verison of the part you buy, that you spend more
time trying
to figure out what the shipping will be then actually finding
the product
(which is sometimes a pain.) I had a $365 shipping cost for a
$45
part once (of course I didn't buy from them.)</font>
<br class="">
<br class="">
<font size="2" face="sans-serif" class="">Then, if you have any issues with
their
products, GOOD LUCK!</font>
<br class="">
<br class="">
<font size="2" face="sans-serif" class="">I got an oil pan and gasket from
them.
The oil pain is .15" too large to fit, but I couldn't tell this
until I was trying to install it, which meant that the gasket
was opened
(and therefore not returnable.) So now I tried to return the
pan,
but they aren't able to tell me if the replacement will be the
same one.</font>
<br class="">
<font size="2" face="sans-serif" class="">Then, instead of sending me a
replacement
pan, they send me another gasket! So I want to return this
gasket,
but I have to pay for the shipping! Also, they default to Fedex
which
doesn't pick up at your house, you have to bring it to them,
which is about
45 mins away from me!</font>
<br class="">
<font size="2" face="sans-serif" class="">So, now i'm out the shipping of
all
items, I have an oil pan that doesn't fit, and I still can't
even speak
to anyone at the company.</font>
<br class="">
<br class="">
<font size="2" face="sans-serif" class="">I WILL NEVER USE THEM AGAIN!!!!</font>
<br class="">
<br class="">
<font size="2" face="sans-serif" class="">Anyone else have the same
experience?
I've used them twice before and both times I had to re-select
different
options to not incur crazy shipping expenses.</font>
<br class="">
<br class="">
<font size="2" face="sans-serif" class=""><br class="">
"Be as beneficent as the sun or the sea, but if your rights as a
rational
being are trenched on, die on the first inch of your territory."
Ralph
Waldo Emerson <br class="">
-Who is John Galt?</font>
<br class="">
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