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How about calling them? Here's the "contact us"
page:<br>
<a href="http://www.richmondwaterheaters.com/Contact-Richmond-Water-Heaters" eudora="autourl">
http://www.richmondwaterheaters.com/Contact-Richmond-Water-Heaters</a><br>
<br>
It says:<br><br>
<b>Customer Service Call Center<br>
</b>7:30am - 5:00pm Central Time Weekdays<br>
Phone: 800.621.5622<br><br>
-Steve<br><br>
At 08:28 PM 1/1/2016, Tim . wrote:<br>
<blockquote type=cite class=cite cite="">Content-Language: en-US<br>
Content-Type: multipart/alternative;<br>
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Hi all, <br><br>
<br>
This house we bought has a Richmond electric water heater. I want to
check the anode but there is no hex nut on top. All I see are plastic
plugs that, when pulled, only expose insulation. <br><br>
<br>
I looked online and cannot find anything that shows how to do this on
this brand's units. I realize that I am search challenged but looked for
quite a while. <br><br>
<br>
I tried to send a message to the company via their website but the site
would not allow me to send the message. </blockquote></body>
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