[Shop-talk] Ratchet rebuilding WAS Socket marking? (and a quick 'why?)

[eric at megageek.com]

Jeff Writes,

>And, in fact, policies like that may have had something to do with it.

Actually, I think it was the fact that their quality really tanked, and a 
LOT more tools needed to be replaced, then they stopped the 'easy, no 
questions asked' return policy that did them in.

On more than one occasion, I was told that they couldn't rebuild a ratchet 
at the store and needed to send it back to a repair facility and it would 
take a few weeks to get it back. NO WAY am I leaving the store with a 
ratchet only to wait a few weeks to see if they can fix it.

Then I had a box wrench that had a 3/4 on one side and 5/8 on the other. 
It bent (not being abused) and they told me they don't have that wrench 
any more, but I could pick ONE of the sizes to replace it with.  So I 
would have to leave my wrench and get one size only, leaving me without 
the other size.

That was the day I stopped buying anything Craftsman.



"Be as beneficent as the sun or the sea, but if your rights as a rational 
being are trenched on, die on the first inch of your territory." Ralph 
Waldo Emerson 
-Who is John Galt?
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