[Shop-talk] I HATE ROCKAUTO!!! (anyone else?)

[Bob Spidell]

One problem with buying parts online is fraud perpetrated by customers. 
We bought eight coils for our Lincoln LS--they have a well-known problem 
with coils--from RA and at least a couple of them were defective and 
apparently used (RA accepted the returns and refunded us completely). 
The fairly generous return policies allow unscrupulous customers to 
return their old parts in the new boxes and get credit, effectively 
getting the parts for free. Most parts houses appear to just put the 
returns back on the shelf without checking that they were the new parts. 
I had a similar problem with a brake slave cylinder from a specialty 
parts house.

Bob


On 7/17/2020 7:00 AM, Rochlin Robert wrote:
> I’ve grown careful of my dealings with  RockAuto.  Many times they 
> have the lowest price on the face of it and great product 
> descriptions, but when you put an order together the shipping 
> sometimes negates the savings.  The last time I had a problem with 
> RockAuto and was trying to get some assistance there was a dialog box 
> along the way that said the site was fully automated and that there 
> was no in person customer service. I believe there was a list with 
> about every issue you could possibly have and a step by step to go 
> through  and resolve it. I was able to resolve my issue in this 
> fashion.  On the other end of the spectrum I got an OEM bumper for my 
> truck at over $200 under the dealer price and the shipping was about 
> $30.00 on that item.
> Best,
> Bob
>
>> On Jul 16, 2020, at 6:59 PM, John Mitchell <jmitch at snet.net 
>> <mailto:jmitch at snet.net>> wrote:
>>
>> I've had very good luck with Rockauto.  The prices were usually as 
>> good Amazon when shipping was figured in and the website is much 
>> better at picking the correct parts for my GMC Denali.  I live in CT 
>> and shipping is generally 2 days or less.  Sorry that you had 
>> problems.   John Mitchell
>>
>> On 7/16/2020 3:02 PM, eric at megageek.com wrote:
>>> OK, this is a partial vent, but it's also a warning to anyone out 
>>> there about Rockauto.
>>>
>>> THEY ARE HORRIBLE!
>>>
>>> First, item shipping varies so much depending what verison of the 
>>> part you buy, that you spend more time trying to figure out what the 
>>> shipping will be then actually finding the product (which is 
>>> sometimes a pain.)  I had a $365 shipping cost for a $45 part once 
>>> (of course I didn't buy from them.)
>>>
>>> Then, if you have any issues with their products, GOOD LUCK!
>>>
>>> I got an oil pan and gasket from them.  The oil pain is .15" too 
>>> large to fit, but I couldn't tell this until I was trying to install 
>>> it, which meant that the gasket was opened (and therefore not 
>>> returnable.)  So now I tried to return the pan, but they aren't able 
>>> to tell me if the replacement will be the same one.
>>> Then, instead of sending me a replacement pan, they send me another 
>>> gasket!  So I want to return this gasket, but I have to pay for the 
>>> shipping!  Also, they default to Fedex which doesn't pick up at your 
>>> house, you have to bring it to them, which is about 45 mins away 
>>> from me!
>>> So, now i'm out the shipping of all items, I have an oil pan that 
>>> doesn't fit, and I still can't even speak to anyone at the company.
>>>
>>> I WILL NEVER USE THEM AGAIN!!!!
>>>
>>> Anyone else have the same experience?  I've used them twice before 
>>> and both times I had to re-select different options to not incur 
>>> crazy shipping expenses.
>>>
>>>
>>> "Be as beneficent as the sun or the sea, but if your rights as a 
>>> rational being are trenched on, die on the first inch of your 
>>> territory." Ralph Waldo Emerson
>>> -Who is John Galt? 

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