[Shop-talk] I HATE ROCKAUTO!!! (anyone else?)

[John Mitchell]

I've had very good luck with Rockauto.  The prices were usually as good 
Amazon when shipping was figured in and the website is much better at 
picking the correct parts for my GMC Denali.  I live in CT and shipping 
is generally 2 days or less.  Sorry that you had problems.   John Mitchell

On 7/16/2020 3:02 PM, eric at megageek.com wrote:
> OK, this is a partial vent, but it's also a warning to anyone out 
> there about Rockauto.
>
> THEY ARE HORRIBLE!
>
> First, item shipping varies so much depending what verison of the part 
> you buy, that you spend more time trying to figure out what the 
> shipping will be then actually finding the product (which is sometimes 
> a pain.)  I had a $365 shipping cost for a $45 part once (of course I 
> didn't buy from them.)
>
> Then, if you have any issues with their products, GOOD LUCK!
>
> I got an oil pan and gasket from them.  The oil pain is .15" too large 
> to fit, but I couldn't tell this until I was trying to install it, 
> which meant that the gasket was opened (and therefore not returnable.) 
>  So now I tried to return the pan, but they aren't able to tell me if 
> the replacement will be the same one.
> Then, instead of sending me a replacement pan, they send me another 
> gasket!  So I want to return this gasket, but I have to pay for the 
> shipping!  Also, they default to Fedex which doesn't pick up at your 
> house, you have to bring it to them, which is about 45 mins away from me!
> So, now i'm out the shipping of all items, I have an oil pan that 
> doesn't fit, and I still can't even speak to anyone at the company.
>
> I WILL NEVER USE THEM AGAIN!!!!
>
> Anyone else have the same experience?  I've used them twice before and 
> both times I had to re-select different options to not incur crazy 
> shipping expenses.
>
>
> "Be as beneficent as the sun or the sea, but if your rights as a 
> rational being are trenched on, die on the first inch of your 
> territory." Ralph Waldo Emerson
> -Who is John Galt?
>
> _______________________________________________
>
> Shop-talk at autox.team.net
> Donate: http://www.team.net/donate.html
> Suggested annual donation  $12.96
> Archive: http://www.team.net/pipermail/shop-talk http://autox.team.net/archive
>
> Unsubscribe/Manage: http://autox.team.net/mailman/options/shop-talk/jmitch@snet.net
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://autox.team.net/pipermail/shop-talk/attachments/20200716/bb16f3cf/attachment.htm>