[Shop-talk] I HATE ROCKAUTO!!! (anyone else?)

[Paul Parkanzky]

I used to struggle with spending tons of time finding the right
combination of part price and shipping cost every time I ordered
something. Then I needed lots of stuff for an engine replacement and I
found a function on the parts search that optimizes it for you. It
didn't do it exactly perfectly and I still did a bit of messing around
to save a few more nickels but it made it way easier. I haven't done
it in a year or two so I can't point you toward it but if you have a
big order to make, reach out to their customer service and they'll
probably be able to tell you how to optimize it.

Regards,

-Paul

On Thu, Jul 16, 2020 at 3:03 PM <eric at megageek.com> wrote:
>
> OK, this is a partial vent, but it's also a warning to anyone out there about Rockauto.
>
> THEY ARE HORRIBLE!
>
> First, item shipping varies so much depending what verison of the part you buy, that you spend more time trying to figure out what the shipping will be then actually finding the product (which is sometimes a pain.)  I had a $365 shipping cost for a $45 part once (of course I didn't buy from them.)
>
> Then, if you have any issues with their products, GOOD LUCK!
>
> I got an oil pan and gasket from them.  The oil pain is .15" too large to fit, but I couldn't tell this until I was trying to install it, which meant that the gasket was opened (and therefore not returnable.)  So now I tried to return the pan, but they aren't able to tell me if the replacement will be the same one.
> Then, instead of sending me a replacement pan, they send me another gasket!  So I want to return this gasket, but I have to pay for the shipping!  Also, they default to Fedex which doesn't pick up at your house, you have to bring it to them, which is about 45 mins away from me!
> So, now i'm out the shipping of all items, I have an oil pan that doesn't fit, and I still can't even speak to anyone at the company.
>
> I WILL NEVER USE THEM AGAIN!!!!
>
> Anyone else have the same experience?  I've used them twice before and both times I had to re-select different options to not incur crazy shipping expenses.