[Shop-talk] I HATE ROCKAUTO!!! (anyone else?)

[eric at megageek.com]

OK, this is a partial vent, but it's also a warning to anyone out there 
about Rockauto.

THEY ARE HORRIBLE!

First, item shipping varies so much depending what verison of the part you 
buy, that you spend more time trying to figure out what the shipping will 
be then actually finding the product (which is sometimes a pain.)  I had a 
$365 shipping cost for a $45 part once (of course I didn't buy from them.)

Then, if you have any issues with their products, GOOD LUCK!

I got an oil pan and gasket from them.  The oil pain is .15" too large to 
fit, but I couldn't tell this until I was trying to install it, which 
meant that the gasket was opened (and therefore not returnable.)  So now I 
tried to return the pan, but they aren't able to tell me if the 
replacement will be the same one.
Then, instead of sending me a replacement pan, they send me another 
gasket!  So I want to return this gasket, but I have to pay for the 
shipping!  Also, they default to Fedex which doesn't pick up at your h
ouse, you have to bring it to them, which is about 45 mins away from me!
So, now i'm out the shipping of all items, I have an oil pan that doesn't 
fit, and I still can't even speak to anyone at the company.

I WILL NEVER USE THEM AGAIN!!!!

Anyone else have the same experience?  I've used them twice before and 
both times I had to re-select different options to not incur crazy 
shipping expenses.


"Be as beneficent as the sun or the sea, but if your rights as a rational 
being are trenched on, die on the first inch of your territory." Ralph 
Waldo Emerson 
-Who is John Galt?
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://autox.team.net/pipermail/shop-talk/attachments/20200716/c22ac3ac/attachment.htm>