[Shop-talk] How to remove corroded batteries from an Aluminum case

[eric at megageek.com]

Clyde writes...

>I wouldn't expect Mag to replace the flashlight because the battery 
failed.

Actually, what I find with most companies, if you are polite and nice, 
they will go out of their way to "make things right."  A big corporation 
isn't going to sweat giving away a few hundred (or even thousands) of Mag 
lights a year.  The good will is well worth the price.  In fact, I'm sure 
they build this into their marketing/operating plan.

I think the warrantee reads that way to prevent them from HAVING to 
replace each one.  But they are often too willing to keep a good customer 
happy.

BTW, I have a close friend that works for GM's Customer Service program. 
He is pretty high up the food chain and he gets all the real problem 
issues that dealers can't solve.

He tells me that often he knows right away whether or not they are going 
to give the customer what they want. 

If the conversation starts with something like...  "I can't believe how 
bad GM sucks, I'm never buying another product..."  He isn't interested in 
helping them.

But the conversations that start with... "I've been a long time GM 
customer.  I love GM products, but the problems I'm having with this 
issues right now MAY make me have to look at other brands."  That guy is 
getting a new car!  8>)

I found that the second line works for just about ever customer service 
rep I ever had to deal with.  Try it next time!

Moose
"Be as beneficent as the sun or the sea, but if your rights as a rational 
being are trenched on, die on the first inch of your territory." Ralph 
Waldo Emerson