[Mgs] Good Customer Service, MechSpec

[Barney Gaylord]

Yeah, well, everybody makes a mistake sooner or later, and they 
should have checked it before shipping.  And I'm sure they're 
embarrased and won't let it happen again.  And the customer probably 
should have also checked it before installation, so it got past at 
least two people.  When the supplier didn't check it before shipping, 
it's hard to blame the customer for missing the same issue.  This is 
more a case of how to handle it after the fact.

Barney Gaylord
1958 MGA with an attitude
http://MGAguru.com


At 03:24 AM 3/6/2020, PaulHunt73 wrote:
>Pity they didn't check it went into all gears before sending it 
>out.  I did, and confirmed that turning the input shaft by hand 
>turned the output shaft the appropriate amount in each gear, BEFORE 
>reinstalling my rebuilt V8 box. From someone else.
>
>PaulH.


>----- Original Message -----
>>Now the good news is the supplier Mech Spec MG Centre near 
>>Doncaster, Yorkshire, UK is going to send a mechanic to his house 
>>to help remove the gearbox for investigation, and will fix whatever 
>>is necessary.
>>....