[Lhbcc] TRF update
KJ Patterson
kjpcarnut at gmail.com
Wed Jan 10 15:31:00 MST 2024
Here is a message from Roadster Factory that I received -
Dear TRF Customer-
As you have probably heard by now, there was a fire on Christmas morning
and our building and inventory were mostly destroyed. TRF will be closed
for the month of January while we try to figure out where to go from here.
We hope to reopen and we appreciate your patience in the meantime.
TRF is grateful for the outpouring of support received from suppliers,
customers, friends, family, local community members and even strangers. We
are especially grateful to the 14+ companies of firefighters who sacrificed
their Christmas to extinguish the blaze. Thankfully no one was hurt.
Here are some answers to questions you might have.
1) We are going to consider all open orders canceled at this time. If you
have something on back order that you still need, please drop us an email (
trfbackorders at gmail.com) to see about reinstating the order. Keep in mind
backorders are not charged until they are shipped. So if you had something
on backorder, you probably were not charged for it.
2) If you feel you have a credit with TRF, please drop us an email (
trfbackorders at gmail.com). Many of our records have been destroyed, but we
should be able to verify credits if you bring them to our attention. If you
have a gift certificate you no longer want, please get in touch and we will
sort it out. Please be patient, we will do our best to get back to you by
the end of January.
3) If you have any other questions or concerns, please drop us an email (
trfbackorders at gmail.com) and we will do our best to get back to you quickly.
4) If you would like to help, please consider making a donation to the
Armagh Fire Department. (
https://www.gofundme.com/f/the-roadster-factory-recovery-fund?utm_campaign=p_cp+share-sheet&utm_medium=copy_link_all&utm_source=customer
<https://the-roadster-factory.us4.list-manage.com/track/click?u=42f4df5f2d8626634f24af0f6&id=90bf22396b&e=9093e4900f>
)
I will be back in touch soon.
best,
Albert
TRF
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