[Land-speed] NON LSR -- Computer problem

John Szalay john.szalay at att.net
Sun Jul 29 08:37:55 MDT 2007

To:Service Technicians
Re:Replacement of Mouse Balls

If a mouse fails to operate or performs erratically, it may need a ball replacement. Mouse balls are now available as FRU (Field Replacement Units). Because of the delicate nature of this procedure, replacement of mouse balls should only be attempted by properly trained personnel. Before proceeding, determine the type of mouse balls by examining the underside of the mouse. Domestic balls will be larger and harder than foreign balls. Ball removal procedures differ depending upon the manufacturer of the mouse. Foreign balls can be replaced using the pop off method. Domestic balls are replaced by using the twist off method. Mouse balls are not usually static sensitive. However, excessive handling can result in sudden discharge.
Upon completion of ball replacement, the mouse may be used immediately. It is recommended that each technician have a pair of spare balls for maintaining optimum customer satisfaction. Any customer missing his balls should contact the local personnel in charge of removing and replacing these necessary items. Please keep in mind that a customer without properly working balls is an unhappy customer.

 > > Bryan Savage wrote: I noticed that something 
> > was wrong with the mouse hooked up  to my laptop this morning. 
> > A few minuets ago I got around to looking at the mouse. The problem > > was the mouse wheel didn't move smoothly. After about a turn it 
> > got sticky and hard to turn. I took it apart and saw that the rubber 
> > tire was swollen and pulled away from the plastic wheel. 
> > Further examination with my eye loop showed two groups of very 
> > small puncture wounds in the rubber wheel. In my opinion, these 
> > holes would be a perfect match for Suzie's teeth. 
> > Suzie is a seven pound cat. 
> > 
> > The damn cat got my mouse. 
> > 
> > Bryan 

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