<html><head></head><body lang="en-US" style="background-color: rgb(255, 255, 255); line-height: initial;"> <div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">Now if you want one day processing abd shipping service you have to pay extra. It is all spelled out in the catalog somewhere. We all used to get one day service but no more. </div><div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">-Roland</div> <div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);"><br></div> <div style="font-size: initial; font-family: Calibri, 'Slate Pro', sans-serif, sans-serif; color: rgb(31, 73, 125); text-align: initial; background-color: rgb(255, 255, 255);">Sent from my BlackBerry 10 smartphone.</div> <table width="100%" style="background-color:white;border-spacing:0px;"> <tbody><tr><td colspan="2" style="font-size: initial; text-align: initial; background-color: rgb(255, 255, 255);"> <div style="border-style: solid none none; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding: 3pt 0in 0in; font-family: Tahoma, 'BB Alpha Sans', 'Slate Pro'; font-size: 10pt;"> <div><b>From: </b>David Masucci</div><div><b>Sent: </b>Thursday, May 31, 2018 8:30 AM</div><div><b>To: </b>Healeys List</div><div><b>Subject: </b>[Healeys] Moss</div></div></td></tr></tbody></table><div style="border-style: solid none none; border-top-color: rgb(186, 188, 209); border-top-width: 1pt; font-size: initial; text-align: initial; background-color: rgb(255, 255, 255);"></div><br><div id="_originalContent" style=""><meta http-equiv="Content-Type" content="text/html; charset=UTF-8"><div><font face="sans-serif">So are any of you guys noticing a sudden lack of responsiveness from Moss? Until recently, if I placed an order i would almost always get a shipping notification the next day. And almost always my parts would be on my doorstep within 1 to 3 days. </font></div><div><div dir="auto"><font face="sans-serif"><br></font></div><div dir="auto"><font face="sans-serif">What is really bothering me is that they now seem to take 3 to 5 days just to ship and send the acknowledgement. This is the third time in the last 2 months that I've waited much longer than usual. I used to count on fast shipping from Moss. Right now I am waiting for an acknowledgement from an order placed on Monday, and nothing so far. I know Monday was a holiday, but I'm seeing a trend.</font></div></div><div><font face="sans-serif"><br></font></div><div><font face="sans-serif">I've noticed a policy change where every package tells you to open and inspect immediately as they won't be responsible after so many days...5 I think. I can understand this to a point, but we're not buying shoes here. Sometimes you won't know if a part is not right for some time. This hasn't caused me any issue yet, but the trend has me wondering what's up. </font></div><div><font face="sans-serif"><br></font></div><div>Is it just me, or has anyone else noticed these changes? Looks like there's no chance that i will have my parts for my weekend plans. </div><div><br></div><div>Thanks for listening,</div><div>Dave</div><div><br></div><div>BJ8 getting there.</div><div><br></div><div><img id="HEV1527771286431" src="cid:storage_emulated_0_DCIM_Camera_20180530_184739_jpg_1527771286431" name="storage_emulated_0_DCIM_Camera_20180530_184739_jpg_1527771286431" width="308" height="173" onmouseover="imageMousePointerUpdate(true)" onmouseout="imageMousePointerUpdate(false)"></div><div><span style="font-family: sans-serif;"> </span></div><div><br></div><div><br></div><div><br></div><div id="composer_signature"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Verizon, Samsung Galaxy smartphone</div></div><br><!--end of _originalContent --></div></body></html>