[Healeys] water pumps and other repro parts

[Michael MacLean]

I asked Moss about this a while ago.  They told me people are not willing to pay for the quality parts.  Moss can get them, but customers want the cheaper prices.  So, price point rules the inventory.
Mike MacLean
56 BN2
60 AN5



On Sunday, March 1, 2015 8:00 PM, Greg Lemon <glemon at neb.rr.com> wrote:
 

>
>
>I think Andy (below) hit the nail right on the head.  Most of us aren't 
>fortunate enough to live close enough to a supplier to be able to pick up 
>the parts in person, so we order on faith, then we get what we get and, 
>often knee deep in a project and hoping to get the car back on the road in 
>short order, we attempt to fix the part and make do rather than return it 
>and wait another week or more for a better part (if you can indeed source 
>one).   Actually I have had a few experiences like that, probably one of 
>worst cases involving a water pump coincidentally.  In addition, when 
>ordering from catalogues or online with nothing more than factory drawing, a 
>part number, and a price, you can see why people buy on price, because they 
>really have no indication of quality or lack thereof when shopping for the 
>part.
>
>Unfortunately this does not lend itself to getting the message to the 
>manufacturers and suppliers that substandard parts are not acceptable, if we 
>bought the part at the local auto parts store and it didn't fit we would 
>likely drive right back and return it, but not so easy with delivered parts.
>
>I think the key is really working with Moss, Moss supplies the vast majority 
>of parts for our cars, and would have the most clout with the manufacturers, 
>(many smaller independent dealers are primarily Moss reselllers).  I think 
>they do care about quality, but the have to stock relatively small numbers 
>of thousands of parts, so not easy (economically) to test install and 
>quality control all the the products once let alone in a larger number to 
>get a more statistically significant sample, and I am sure it would drive 
>the cost up, but if we let them know what isn't right or doesn't work, 
>hopefully they work with the manufacturer to remedy.
>
>Greg Lemon
>
>
>"In my opinion the only reason that this happens to the extent that it does,
>is that suppliers believe that they have a captive market and rely on the
>fact that most customers are unaware at the outset that they are buying a
>compromised product at times ... and when they do realise they are more
>likely to try to fix the situation themselves, and so the saga continues.
>
>Andy"
>
>
>
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