[Fot] Moss Customer Service

[herald948 at aol.com]

-----Original Message-----
From: Steven Preiss <spreiss at verizon.net>

Geoff
Had a similar experience with The Roadster Factory regarding molded 
rubber
parts (i.e. shift boots and tie rod end gaiters).

==AM==
My most notable such experience with TRF was EXTREMELY SATISFACTORY. I 
bought a pair of their own tie rod ends for a Spitfire (with the grease 
fitting on top). With the first set I received, both tie rod ends were 
actually cast / machined / drilled / threaded significantly off-center; 
they 'wobbled' greatly as I tried to thread them onto the tie rod. Not 
good. I contacted TRF and was given (no charge, of course) another 
pair, which was fine. Approximately six months later, I discovered that 
the boots on the tie rod ends had already cracked (this while the car 
sat awaiting other work). Again I contacted TRF and was sent a 
replacement pair of rubber boots by return post.

I have had a similar experience with Moss USA. I truly believe that the 
best suppliers will listen and WILL ACT appropriately in such 
circumstances.

==AM==

One other thought. When dealing with the companies, if we identified
ourselves as members of FOT, we may get better service, and ultimately 
cause
them to pay more attention to the quality of their parts. I am certain 
that
the specs they submit to their suppliers both here and overseas are 
based on
a very loose standard. (No pun intended)

==AM==
I think I know what you're saying...or maybe I'm misunderstanding you. 
Anyway, I think I might want to disagree. If perhaps some of us might 
be more articulate in explaining why we feel a given item is inferior, 
then ok. But I don't feel that any of us is somehow more deserving than 
any other Triumph driver. ;-)

--Andy  Mace

*Mrs Irrelevant: Oh, is it a jet?
*Man: Well, no ... It's not so  much of a jet, it's more your, er, 
Triumph Herald engine with  wings.
 -- Cut-price Airlines Sketch, Monty Python's Flying Circus  (22)

Check out the North American Triumph Sports 6 (Vitesse 6) and Triumph 
Herald Database at its new URL: <http://triumph-herald.us>