[Fot] Moss Customer Service

[Steven Preiss]

Geoff
Had a similar experience with The Roadster Factory regarding molded rubber
parts (i.e. shift boots and tie rod end gaiters). Wound up sending a letter
to the owner, which brought satisfaction of a sort, but not before having to
reiterate the issues with him over the phone. Even then he was defensive. My
thought is that much of what is sold by these companies is based less on
quality than on inventory. When you think about it, most restoration
projects see little actual use. Most projects seemingly never even get
completed! If pressed, they will refund your money. That does not solve the
problem, unfortunately. I think it would be a great service if we (FOT)
would undertake the compilation of a list of suppliers by specific
components, those which members have found to be of superior, or at least
acceptable quality.
One other thought. When dealing with the companies, if we identified
ourselves as members of FOT, we may get better service, and ultimately cause
them to pay more attention to the quality of their parts. I am certain that
the specs they submit to their suppliers both here and overseas are based on
a very loose standard. (No pun intended)
Steve P.
----- Original Message ----- 
From: "Geoff Byrne" <gkbyrne at optushome.com.au>
To: "FOT" <fot at autox.team.net>
Sent: Monday, March 17, 2008 10:06 PM
Subject: [Fot] Moss Customer Service


> Amici
> Have any of you had experience getting a complaint re parts quality dealt
with
> by the Moss . Some time back i purchased a TR3 gearbox input shaft spigot
bush
> which was part of a large order.  On attempting to fit the bush I  found
it to
> be over size in OD ,  under size in ID and the OD and ID were not
concentric
> .
>  Both the input shaft and main shaft are original parts
>  The material appears to be brass not bronze as required . It shows signs
of
> poor machining . The bush was a piece of junk and  I ended up purchasing
one
> locally. I wrote to the Moss immediately and appraised them of the problem
and
> suggest they check the rest of their stock of this item to avoid other
> complaints . in spite of 3 follow up emails i have had no reply.
> have others had similar problems with service from the Moss and any
suggestion
> to get some satisfaction
> Geoff Byrne
> TR6 Racer Down Under
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