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Thanks Ron,
I'll give that a try and if not I'll probably persuade her to buy software
- though she doesn't really us it enough to justify the outlay. She is
retired and living off a mixture of pension and savings so not flush with
money and has some savings for her really old age.
Regards
Daniel
On Sun, 26 Jan 2025 at 21:04, Ron Soave <soavero@yahoo.com> wrote:
> Daniel! So great to hear from you. I almost never check this email and
> glad I did. I asked AI for help. Here is the response:
>
> 1. Incompatibility with Windows 11:
> =E2=80=A2 Office 2010 is quite old and may have compatibility iss=
ues with
> Windows 11. Some features, including activation processes, might not work
> correctly on the newer OS.
> 2. Internet Activation Issues:
> =E2=80=A2 Sometimes, the software may not connect to Microsoft=E2=
=80=99s
> activation servers, which could be causing the missing activation code
> issue.
> 3. Key Already in Use:
> =E2=80=A2 If the Office 2010 license was used multiple times on o=
ther
> machines, it might have reached its activation limit, preventing a new co=
de
> generation.
> 4. Installation of Different Versions:
> =E2=80=A2 Since you installed the 32-bit version, if the original=
key was
> tied to a 64-bit installation, it might be causing validation problems.
>
> Potential Solutions:
>
> 1. Try the Office Activation Troubleshooter:
> =E2=80=A2 Microsoft provides a troubleshooter that can diagnose a=
nd fix
> activation issues. Try running it from the Control Panel under
> =E2=80=9CTroubleshooting=E2=80=9D > =E2=80=9CPrograms.=E2=80=9D
> 2. Manual Phone Activation (Alternative Method):
> =E2=80=A2 If the software isn=E2=80=99t generating an activation =
code
> automatically, try running the command prompt as an administrator and usi=
ng
> the following command to force manual activation:
>
> cscript "C:\Program Files (x86)\Microsoft Office\Office14\OSPP.VBS" /act
>
> This might help initiate the process and generate a code.
>
> 3. Use the =E2=80=9CChange Product Key=E2=80=9D Option:
> =E2=80=A2 Go to =E2=80=9CFile=E2=80=9D > =E2=80=9CHelp=E2=80=9D >=
=E2=80=9CChange Product Key=E2=80=9D in Office and enter
> the key manually to see if it prompts an activation dialog.
> 4. Reinstall Office 2010:
> =E2=80=A2 If the original installation was corrupted or missing k=
ey
> components, uninstalling and reinstalling (if you can find the 64-bit
> version) might resolve the issue.
> 5. Contacting Microsoft Support (Persistence Needed):
> =E2=80=A2 Although it may take time, contacting Microsoft support=
and
> explaining that the activation wizard is not providing an installation ID
> might help. Sometimes, they can manually provide activation assistance.
>
> Long-Term Solution:
>
> If all else fails and activation proves to be a dead end, consider
> alternatives such as:
>
> =E2=80=A2 Microsoft 365 Personal Subscription: Affordable with the l=
atest
> features.
> =E2=80=A2 LibreOffice or OpenOffice: Free alternatives that can hand=
le basic
> Office tasks.
> =E2=80=A2 Discounted Office 2021 Perpetual License: If a newer versi=
on is
> needed but without a subscription.
>
> If you think she=E2=80=99ll resist purchasing new software, it might be t=
ime for a
> gentle push to upgrade or switch to free alternatives that meet her needs=
.
>
>
> Ron Soave
>
> > On Jan 25, 2025, at 3:54=E2=80=AFPM, Weslake1330 via Spridgets <
> spridgets@autox.team.net> wrote:
> >
> > List,
> >
> > Unlike myself, my wife never spends any money on anything computer
> related and waits for me to resolve her problems....
> >
> > Currently she has a very nice Microsoft SurfacePro laptop I got her and
> it is running W11. Her old PC ran W1O and Home Office 2010 that was fami=
ly
> software (I think you could have 4 users on it). I installed Office 2010
> ok but the 32 bit version because one of my daughters has or has lost the
> 64 bit disc and isn't owning up to it.
> >
> > So far so good except I can't activate the software because it does not
> generate an activation code which means you can't activate it by phone
> either. After spending some time on hold to MS I gave up and thought I
> would ask the list instead.
> >
> > The solution of course is for her to 'find' the money for a more recent
> copy of office just like I had to for myself, this doesn't seem very like=
ly
> in the near future. So any ideas why the software won't generate an
> activation code and would spending time on a long call to Microsoft simpl=
y
> be a waste of my time (yes, she isn't good with this kind of phone call)?
> >
> > Thanks and probably better than googling for an answer again and if the
> list draws a blank I'll tell him to start saving up and to stop wasting
> money on stuff she doesn't need . ..
>
>
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<div dir=3D"ltr">Thanks Ron,<div><br></div><div>I'll give that a try an=
d if not I'll probably persuade her to buy software - though she doesn&=
#39;t really us it enough to justify the outlay.=C2=A0 She is retired and l=
iving off a mixture of pension and savings so not flush with money and has =
some savings for her really old age.</div><div><br></div><div>Regards</div>=
<div><br></div><div>Daniel</div></div><br><div class=3D"gmail_quote gmail_q=
uote_container"><div dir=3D"ltr" class=3D"gmail_attr">On Sun, 26 Jan 2025 a=
t 21:04, Ron Soave <<a href=3D"mailto:soavero@yahoo.com";>soavero@yahoo.c=
om</a>> wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"margi=
n:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex=
">Daniel! So great to hear from you. I almost never check this email and gl=
ad I did. I asked AI for help. Here is the response:<br>
<br>
=C2=A0 =C2=A0 =C2=A0 =C2=A0 1.=C2=A0 =C2=A0 =C2=A0 Incompatibility with Win=
dows 11:<br>
=C2=A0 =C2=A0 =C2=A0 =E2=80=A2=C2=A0 =C2=A0Office 2010 is quite old and may=
have compatibility issues with Windows 11. Some features, including activa=
tion processes, might not work correctly on the newer OS.<br>
=C2=A0 =C2=A0 =C2=A0 =C2=A0 2.=C2=A0 =C2=A0 =C2=A0 Internet Activation Issu=
es:<br>
=C2=A0 =C2=A0 =C2=A0 =E2=80=A2=C2=A0 =C2=A0Sometimes, the software may not =
connect to Microsoft=E2=80=99s activation servers, which could be causing t=
he missing activation code issue.<br>
=C2=A0 =C2=A0 =C2=A0 =C2=A0 3.=C2=A0 =C2=A0 =C2=A0 Key Already in Use:<br>
=C2=A0 =C2=A0 =C2=A0 =E2=80=A2=C2=A0 =C2=A0If the Office 2010 license was u=
sed multiple times on other machines, it might have reached its activation =
limit, preventing a new code generation.<br>
=C2=A0 =C2=A0 =C2=A0 =C2=A0 4.=C2=A0 =C2=A0 =C2=A0 Installation of Differen=
t Versions:<br>
=C2=A0 =C2=A0 =C2=A0 =E2=80=A2=C2=A0 =C2=A0Since you installed the 32-bit v=
ersion, if the original key was tied to a 64-bit installation, it might be =
causing validation problems.<br>
<br>
Potential Solutions:<br>
<br>
=C2=A0 =C2=A0 =C2=A0 =C2=A0 1.=C2=A0 =C2=A0 =C2=A0 Try the Office Activatio=
n Troubleshooter:<br>
=C2=A0 =C2=A0 =C2=A0 =E2=80=A2=C2=A0 =C2=A0Microsoft provides a troubleshoo=
ter that can diagnose and fix activation issues. Try running it from the Co=
ntrol Panel under =E2=80=9CTroubleshooting=E2=80=9D > =E2=80=9CPrograms.=
=E2=80=9D<br>
=C2=A0 =C2=A0 =C2=A0 =C2=A0 2.=C2=A0 =C2=A0 =C2=A0 Manual Phone Activation =
(Alternative Method):<br>
=C2=A0 =C2=A0 =C2=A0 =E2=80=A2=C2=A0 =C2=A0If the software isn=E2=80=99t ge=
nerating an activation code automatically, try running the command prompt a=
s an administrator and using the following command to force manual activati=
on:<br>
<br>
cscript "C:\Program Files (x86)\Microsoft Office\Office14\OSPP.VBS&quo=
t; /act<br>
<br>
This might help initiate the process and generate a code.<br>
<br>
=C2=A0 =C2=A0 =C2=A0 =C2=A0 3.=C2=A0 =C2=A0 =C2=A0 Use the =E2=80=9CChange =
Product Key=E2=80=9D Option:<br>
=C2=A0 =C2=A0 =C2=A0 =E2=80=A2=C2=A0 =C2=A0Go to =E2=80=9CFile=E2=80=9D >=
; =E2=80=9CHelp=E2=80=9D > =E2=80=9CChange Product Key=E2=80=9D in Offic=
e and enter the key manually to see if it prompts an activation dialog.<br>
=C2=A0 =C2=A0 =C2=A0 =C2=A0 4.=C2=A0 =C2=A0 =C2=A0 Reinstall Office 2010:<b=
r>
=C2=A0 =C2=A0 =C2=A0 =E2=80=A2=C2=A0 =C2=A0If the original installation was=
corrupted or missing key components, uninstalling and reinstalling (if you=
can find the 64-bit version) might resolve the issue.<br>
=C2=A0 =C2=A0 =C2=A0 =C2=A0 5.=C2=A0 =C2=A0 =C2=A0 Contacting Microsoft Sup=
port (Persistence Needed):<br>
=C2=A0 =C2=A0 =C2=A0 =E2=80=A2=C2=A0 =C2=A0Although it may take time, conta=
cting Microsoft support and explaining that the activation wizard is not pr=
oviding an installation ID might help. Sometimes, they can manually provide=
activation assistance.<br>
<br>
Long-Term Solution:<br>
<br>
If all else fails and activation proves to be a dead end, consider alternat=
ives such as:<br>
<br>
=C2=A0 =C2=A0=E2=80=A2=C2=A0 =C2=A0Microsoft 365 Personal Subscription: Aff=
ordable with the latest features.<br>
=C2=A0 =C2=A0=E2=80=A2=C2=A0 =C2=A0LibreOffice or OpenOffice: Free alternat=
ives that can handle basic Office tasks.<br>
=C2=A0 =C2=A0=E2=80=A2=C2=A0 =C2=A0Discounted Office 2021 Perpetual License=
: If a newer version is needed but without a subscription.<br>
<br>
If you think she=E2=80=99ll resist purchasing new software, it might be tim=
e for a gentle push to upgrade or switch to free alternatives that meet her=
needs.<br>
<br>
<br>
Ron Soave<br>
<br>
> On Jan 25, 2025, at 3:54=E2=80=AFPM, Weslake1330 via Spridgets <<a =
href=3D"mailto:spridgets@autox.team.net"; target=3D"_blank">spridgets@autox.=
team.net</a>> wrote:<br>
> <br>
> List,<br>
> <br>
> Unlike myself, my wife never spends any money on anything computer rel=
ated and waits for me to resolve her problems....<br>
> <br>
> Currently she has a very nice Microsoft SurfacePro laptop I got her an=
d it is running W11.=C2=A0 Her old PC ran W1O and Home Office 2010 that was=
family software (I think you could have 4 users on it).=C2=A0 I installed =
Office 2010 ok but the 32 bit version because one of my daughters has or ha=
s lost the 64 bit disc and isn't owning up to it.<br>
> <br>
> So far so good except I can't activate the software because it doe=
s not generate an activation code which means you can't activate it by =
phone either.=C2=A0 After spending some time on hold to MS I gave up and th=
ought I would ask the list instead.<br>
> <br>
> The solution of course is for her to 'find' the money for a mo=
re recent copy of office just like I had to for myself, this doesn't se=
em very likely in the near future.=C2=A0 So any ideas why the software won&=
#39;t generate an activation code and would spending time on a long call to=
Microsoft simply be a waste of my time (yes, she isn't good with this =
kind of phone call)?<br>
> <br>
> Thanks and probably better than googling for an answer again and if th=
e list draws a blank I'll tell him to start saving up and to stop wasti=
ng money on stuff she doesn't need . .. <br>
<br>
</blockquote></div>
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------------------------
spridgets@autox.team.net
Archive: http://www.team.net/pipermail/spridgets http://autox.team.net/archive
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