Unfortunately your experience seems to be the way of the world these days,
if you have a problem with pretty much any large company, especially
internet or IT based, it is hard to reach a person, if you do many times
you get a call center in India or wherever, the call center likely contracts
with with the company you are trying to call and they have a script of
answers they can give you, if what you want is outside the script you are
basically out of luck.
I have had problems with both a internet service provider that wouldn't let
me cancel and one time software use/purchase that was made recurring with
two different companies.
The first was only resolved when I contacted the consumer protection
division of the state Atty General's Office, the latter I ultimately wrote
off the 40 or so bucks I got charged that I did no authorize, just decided
it wasn't worth all the trouble.
Best exchange I had, after being assured an account was canceled then
getting charged again I called the "customer service" people, they were very
sorry and would take care of it,
me: could I get that in writing?
them: no Im sorry we can't do that?
me: you don't have access to a printer or E-mail?
me: sorry can't help you it is taken care of
me: like it was last time before you charged me again?
Many companies will only do business with you these days by allowing direct
payment from your account, giving them access to withdraw.
I talked to my bank when I had trouble with one of these types of
arrangements, asked them to cancel the authority to access.
They stated they can't cancel the authority to access, and in fact once
granted they can take out as much money from the account as they want
anytime they want. I had assumed I was only giving access to withdraw xx
dollars once a month as per the agreement I made with the company.
I asked what if they took more then authorized, bank said I could get it
reversed, I said what if they have taken the money and closed their bank
account and are vacationing in the bahamas, he did not have a good answer.
Sorry for the long message, but bottom line be careful allowing access to
your accounts.
Greg Lemon
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