|Date: 6-17-93 1:44pm
|From: Dean Zywicki:dcrt:nih
| To: {british-cars@autox.team.net}:BITNET
|Subj: Special Interest Car parts in R.I.
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I had been wondering how Special Interest Car parts can offer such
great sale prices (the buyer for the local brit. car place wonders
also.) Now I think I know. Once you buy something, that's it. I
bought two MGB front suspension kits and one of the king pins is
defective. The only way to return something is with a UPS call tag.
So, I call up SIC to do the return. The first day the sales people
can't get through to the customer service person (yes, one person). So
I leave a message. No call back. The next day same thing. Yesterday,
four calls, four messages, same thing. Today, two calls and the
customer service person has left and won't be back at her desk until
Monday, it's only 2:00. How can a company that does the volume of
business they do, only have one person doing customer service?
I guess if they never take any returns, then they can sell stuff
cheaper.
Dean
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