Here's the conversation with my ISP.
Matt Murray
You are next in line, thank you for waiting.
Cablevision: Your Optimum Online Tech Support Specialist, Dennis,
has arrived.
Dennis: Welcome to Optimum Online's Live Technical Support!
Verifying Account ...
An Optimum Online Technical Support Rep will be with you shortly.
Dennis: Hello and good afternoon, my name is Dennis. I received
your question and I will be assisting you today.
Dennis: Thank you. I will be happy to assist you with your
e-mail issue.
Matt Murray: What is OOL doing to "unblacklist" us?
Dennis: I'm checking right now. I know this issue was posted on
our outage board.
Matt Murray: It has been happening for a few weeks now,
especially since the various virii started circulating.
Dennis: Ok. It is actually posted on our outage board.
Dennis: Optimum Online is working with AOL to resolve this issue.
Matt Murray: Which is where? Is it an internal site?
Dennis: Yes, the outage board is for internal use only.
Matt Murray: :^)
Dennis: Can I assist with anything else regarding Optimum Online?
Matt Murray: No thank you. Will I be forwarded any info or
updates regarding the blacklisting?
Dennis: Unfortunately, no.
Matt Murray: So I'm left hanging, and my messages to AOL blocked,
correct?
Dennis: It's just a wait and see process.
Dennis: Even we don't know when this will be resolved.
Matt Murray: Since this has been ongoing for a few weeks, no ETA
for you or me is not good.
Matt Murray: Maybe the Dolans can get involved? :^)
Dennis: I do understand. However, our engineers are working with
the AOL engineers to resolve this.
Matt Murray: OOL engineers I understand, it's the AOL folks I
worry about.
Matt Murray: Thanks.
Dennis: True.
Matt Murray: If a forward should by mistake heads my way.......
Matt Murray: Have a good day.
Dennis: Thank you for using Optimum Online Live Technical
Support. We do appreciate your business. Please be aware we are
available from 9am to midnight, seven days a week. Our Phone
Technical Support is available 24 hours a day, 7 days a week.
Also, check out our websites, www.cablevision.com and
www.optonline.net, for more information on our services. Have a
nice day.
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