never had any problems with them. In fact they have been fantastic, no
issues at all, always delivered what I wanted, always professional on the
phone and always prompt with the refund surcharges on exchange parts.
As with everything ordered I always double check the part codes with them on
the phone and they have never messed it up.
----- Original Message -----
From: Michael Hargreave Mawson <OC@46thFoot.com>
To: <triumphs@autox.team.net>
Sent: Saturday, May 26, 2001 7:22 AM
Subject: Re: Reamer Brothers
> In article <3B0EEB70.5F7B6249@voyager.net>, Andrew H. Litkowiak
> <andylit@voyager.net> writes
> >Stupid questions.
> >
> >Every person I've spoken with or heard from who has done business with
> >Rimmer has been royally screwed.
>
> I would not say that I have been royally screwed by Rimmers. I don't
> think I've ever placed an order with them for more than a handful of
> parts without something going wrong with the order, but at no time have
> I suffered financially for this. They have always made good on their
> mistakes (although this can take time).
>
> >How can this company possibly remain in business with so much bad
> >press?
> >
> >Given the broad consensus, why in the world does anyone buy anything
> >from this place?
>
> Those two questions are effectively the same. The answer is that they
> have enormous stocks, and they make parts identification and purchase
> easy through their extraordinarily helpful and detailed catalogue. OK,
> so the catalogue contains a few mistakes - their proof-readers would
> have to be superhuman to have avoided that - but there is a massive
> comfort factor in being able to look at illustrations of practically
> everything you need, and identify each oddly-shaped widget by part
> reference, *and* then find a current price for it.
>
> Their sales & marketing is first-rate. Their sales order processing is
> of a very high standard. Their after-sales service is often good.
> Their back-order delivery estimates (which presumably come from the
> Buying Department) are poor. Their picking and packing is appalling.
> Personally, if I were running Rimmers, I would fire my purchasing,
> warehouse and distribution managers (assuming that these departments are
> indeed three separate functions), combine the departments under a
> Materials Manager, and hire someone who could ensure that the members of
> this department did its job as well as its internal sales people. The
> fact that this is my profession might have some bearing on my opinion,
> though...
>
> ATB
> --
> Mike
> Michael Hargreave Mawson, author of "Eyewitness in the Crimea"
> http://www.greenhillbooks.com/booksheets/eyewitness_in_the_crimea.html
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