Carl,
I have had exactly the same treatment from other U.K. suppliers, in my
case for prewar MG parts. I get all my TR3 parts in N. America, mainly
from Moss from whom I have had good service almost always (no
connection).
The Golden Rule for ordering from anywhere is ALWAYS FAX or MAIL your
order with the supplier's PART #s or DESCRIPTIONs; then follow up with a
telephone call to find out what:
- they no longer stock, or
- is out of stock, or
- they recommend as an alternative
THEN fax, etc subsequent mods so that they have no opportunity of
arguing that you ordered what they mistakenly sent you.
This applies to ALL suppliers of ancient car parts in all countries -
not just LBC.
Please believe that the Brits treat us no worse than they do their
fellow UK residents.
.... Pat (expatriate Brit, now Canadian)
CarlSereda@aol.com wrote:
>
> Listers,
> I am getting a little peaved by all the reports of getting in-correct parts
> from RImmer. I originally thought the wrong parts they sent me were an
> isolated mistake (even though I feel I was VERY CLEAR as to what I wanted and
> even included year and make and CT numbers in the order) but after seeing so
> many reports from others I think Rimmers marketing strategy might be; 'send
> parts Rimmers can't get rid of - to unwary and far-away foreign buyers..
> I ordered one can of touch-up paint in 'Triumph Racing Green' paint and
> recieved a can labeled 'Light British Racing Green' - a faded pale olive
> color. I ordered the TR4 soft-top reinforcing metal strips and got the TR4-A
> version that is far different. I ordered two front blinker lens and they
> shipped two differently colored ones.
> They did send me one more blinker lens for free trying to guess-timate a
> reasonable match (almost got it right). But the rep insisted I ordered the
> TR4-A soft-top strips (why would I do that? - I've only owned a TR4 for 25
> years).
> The paint and roof strips I am stuck with as shipping it back would be
> wasting more of my time and money.
> I will be very hard-pressed to order any more parts from Rimmers in the
> future.
>
> ps; anyone want to buy a can of touch up paint in pale olive and two TR4-A
> lead-edge corner roof strips - for 1/2 price?
>
> Carl Sereda
> '63 TR4 since '74
> __________________________
>
> From: Michael Hargreave Mawson <OC@46thFoot.com>
> Subject: What are they?
>
> Dear All,
>
> Some of you have been following the problems I have had with Rimmer
> Brothers over the past few months (full details on the Spitfire Diary
> webpage: http://www.hargreave-mawson.demon.co.uk/Spitdiary.html ), but
> today they outdid themselves. In place of two foam rubber pads for the
> rear of my Spitfire 1500 hard-top, they sent two machined aluminium
> castings. They look as though they are part of some sort of locking
> mechanism, but they are definitely not from a Spitfire door-lock.
>
> There is a small prize (of two machined aluminium castings) for the
> first person correctly to identify these items, and to have a use for
> them. See http://www.hargreave-mawson.demon.co.uk/what.jpg for a
> piccy...
>
> Michael Hargreave Mawson
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