Bob wrote:
> I discovered
>that two charges remained on my Visa Card....so I returned as it explained
>on the receipt and never got a credit from TRF.... I would hate to think
>we have to stay on top of things like this more carefully.
I waited over six (6) months for TRF to refund my $300.00 core
charge on a pair of TR6 Hub/stub axle assemblies (purchased
6/8/00, cores received at TRF on 6/19/00, refund finally credited on
12/13/00). I called them twice (10/19/00 and 12/08/00) and they agreed
that they owed me the money but said that they're "backed up". I was
offered my refund amount plus 20% if I took it in parts, but I refused (I
didn't need any gas mask bags, wooden desks or car nuts at the time).
I told them I was considering contacting the Better Business Bureau
and the PA State Attorney General regarding their refund policies,
and that I was going to document my experience on the Internet. They
then credited my card within 5 days.
I guess I was particularly galled over the probability that the
parts
that I returned had already been refurbished and sold to somebody
else (for $600) and they probably have THAT guy's core charge also.
Bash away...
Dennis Culligan / '76 TR6 CF57948U - TR6IUMPH / Highland,NY /
DNCULLIG@US.IBM.COM
///
/// triumphs@autox.team.net mailing list
///
|