About a year ago, I ordered some plastic replacement horns from VB for my GT6 --
items that were not on sale -- and both showed evidence of having been out of
the box and marred and scratched. Since a horn is not clearly visible item
within the engine bay, I opted to keep them rather than go through the hassle of
a return, but I can tell you it's not fun to have to make that decision either.
VB should not resell returned or "scratch and dent" parts as new, a practice
they are obviously continuing. It's the major reason I patronize them only when
they have something no one else does ...
--
Martin Secrest
72 TR6
73 GT6
Jeff McNeal wrote:
> Since beginning restoration on my '67 Spitfire recently, I've ordered parts
> from Moss, Victoria British, Spitbits and yes, even the legendary Roadster
> Factory.
>
> While all have delivered the ordered parts in a timely fashion, I've had two
> strange experiences with Victoria British recently and I'd like to know if
> these are isolated incidents or the start of a trend.
>
> While most of the parts I have ordered from VB have been perfecty
> acceptable, one two separate occasions now, I've received questionably "new"
> merchandise. The first item was a replacement fan for my generator. It had
> several scratches and even some beginning surface rust. Since this part is
> something that isn't crucial in terms of cosmetics, I kept it.
>
> Today, I received a set of four chromed two-eared knock-offs. Every one had
> some sort of scratch on it. Two of them appeared to have dirt or grease
> around the outermost thread. One had just a minor scratch that was barely
> noticeable. The others had scratches QUITE noticible (I think I'll post a
> picture on my web page later, maybe. Now the STRANGE thing is that these
> scratches seem to be UNDER the chrome plating surface. What goes on here?
> While I won't go so far as to say they are used (there isn't any evidence of
> hammering along the ears), I'm beginning to wonder if they are "2nd's".
>
> Is that why they are on sale, currently? If I send these back for
> replacements, should I expect to receive others in similar condition? I may
> not send them back at all -- most of the imperfections would be difficult to
> see from ten feet away -- but it just sort of bugs me that I've received
> something less than quality merchandise from Victoria British twice now...
>
> Opinions welcome.
>
> Best wishes,
>
> Jeff
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