I have had the same problem and will only use Moss UK when I have
absolutely no alternative. They seem to go out of their way to use the
most expensive shipping available. With my last order (by email) they
acknowledged that they they had the items in stock, but when I asked what
the shipping alternatives were, they ignored all further enquiries.
When I received a faulty part and asked (email again as I recall) what they
wanted me to do (send it back at their expense or wait for them to arrange
pick up/exchange), I received no response until a replacement part arrived
a few weeks later. I the interim, I had no idea what, if anything, was
happening. Not the greatest people to deal with.
By contrast, TRF contacted me because they were concerned about the
shipping cost of my order. They suggested that I might wish to drop the
heavier items. They also investigated surface shipping for me. Concern
about your customers' interests represents real service.
Trevor Jordan
74 TR6 CF29281U
At 7:22 AM +1100 12/3/99, Andrew Miller wrote:
>[vent on]
>Now I'm not new to shipping costs (I deal with VB, Spitbits, Moss US, TRF,
>Rimmer Bros. and Xks Unlimited...) but I received a little shock from Moss
>UK and felt I should pass this along to other potential targets. The MOSS
>UK catalogue shows an original poster with a BRG Spitfire 1500 and a BRG TR6
>with the tagline ".. from the land of British Racing Green.."
>
>Now I own a Spitfire 1500 and a TR6 so I thought the poster would be good
>office art. At 5 pounds it was steep but MOSS UK seemed to be the only
>supplier and so supply vs. demand sets the price. I had expected shipping
>to double the price so 10 pounds or $22cdn for a mint poster was still in
>the "spoil myself but reasonable price range"
>
>I just received the invoice 5 +18 pounds for "carriage, packing & Admin"
>all of a sudden my $22 treat turned into a $50 very expensive piece of art.
>
>CAVEAT EMPTOR
>
>Don't assume a 30g poster will be sent by cheap mail
>
>[Vente off]
>
>Andrew
>78 Spitfire 1500
>75 TR6
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