TRF's customer support number is also 1-800-283-3723. It is available
from 8:00 am - 4:30 pm Monday - Friday. I don't know if you can dial
800 numbers from Canada.
Alex Akalovsky
>Date: Mon, 29 Sep 1997 12:53:01 -0400
>From: Ken Streeter <streeter@sanders.com>
>Organization: Lockheed Sanders, Inc.
>X-Mailer: Mozilla 3.01 (X11; I; SunOS 5.5.1 sun4u)
>To: Peter Zaborski <peterz@merak.com>
>CC: "'TR6 List'" <triumphs@autox.team.net>
>Subject: Re: tr6 fuel pump
>Sender: owner-triumphs@autox.team.net
>Reply-To: Ken Streeter <streeter@sanders.com>
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>
>Peter Zaborski wrote:
>
>> When I hear stories of BPNW and other vendors immediately
>> sending correct parts when a defect is reported it makes me
>> wonder about TRF's seemingly hard line approach to these
>> matters. I have never heard of TRF immediately sending out
>> the correct part. This is especially odd in light of their
>> constant pleas for us to support their company (and only
>> their company) since they are the only ones who truly
>> support our cars.
>
>Peter,
>
> I wish you the best with getting your diaphragm problem
>fixed. I don't have any specifics that relate to your problem.
>
> However, you brought up more general concerns with TRF and
>their return / defective parts policy. I think that the
>reason that you haven't heard many good stories is that what
>happens is people generally tend to voice the bad experiences,
>but not the good ones. In that light, I'll describe the two
>cases in which I've had to exercise TRF's return / defective
>parts policy.
>
> 1) I bought a spin-on filter adapter in the spring of 1995.
> Before I installed it, I noticed that there was a flaw in
> the casting on one of the mating surfaces. I was concerned
> about this, so I called up their customer support line, and
> explained the problem. They said that they would UPS a
> replacement to me right away, and that I should send the
> defective one back to them at their expense. Other crises
> came up in my life that day, and I didn't get around to
> sending the bad spin-on adapter back until two days later.
> That same day, when I got home, the replacement arrived. In
> my mind, excellent customer service from TRF.
>
> 2) I bought a complete stainless steel exhaust kit, including
> hangars, etc., from TRF in October of 1994, with the intent
> of replacing my marginal exhaust. However, due to a variety
> of factors, I didn't get around to starting to install it
> until March of this year (1997). When I went through the kit,
> I found that one of the exhaust clamps was missing. Oh, great,
> I thought, here it is 30 months after I receive the parts, and
> I realize that I am missing a piece. I called up the TRF
> customer support line, explained the situation, and two days
> later had the missing exhaust clamp. In my mind, excellent
> customer service from TRF once again. (It turns out that I
> never did actually get around to installing the SS exhaust and
> it's still in my garage, but that's another story...)
>
>My suggestion is that if you have an issue relating to
>customer service, that you call the customer service line
>to TRF. You'll get a person on that line whose job is
>to ensure customer satisfaction. The people at the order
>desk are trained to take orders -- for best service with
>resolving a dispute, call the customer service line.
>(814-446-4495)
>
>--ken
>A satisfied TRF customer
>'70 & '74 TR6 Daily Drivers
>
>--
>Kenneth B. Streeter | EMAIL: streeter@sanders.com
>Sanders, PTP2-A001 |
>PO Box 868 | Voice: (603) 885-9604
>Nashua, NH 03061 | Fax: (603) 885-0631
>
>
|