David Massey wrote:
>
> fred thomas <vafred@erols.com> writes:
>
> >Jim, I placed a order with Rimmer Bros. for a total of $120.00 and they
> >had a shipping charge of $ 50.00. I complained and they said they would
> >look into it, that was 3 months ago. Placed a order for l86.00 from Moss
> >of England shipping charge 28.00. Moss 5 days from order date, Rimmer 6
> >days from order date. But I'm sure Rimmer still has intentions of
> >contacting me after all 3 months plus my e-mail address I should not be
> >unreasonable, these things take time
>
> I ordered a transmission shaft from Rimmer Bros in April. A week later
> I received an empty package (the shaft poked a hole and escaped.) Five
> weeks later I was able to convey to them the fact that I did receive the
> package but the contents were missing. They shipped me another straight
> away (which was received.) but they charged me again. Just this week
> I finally got a refund (after multiple phone calls and E-Mail's.
>
> IMHO I think that they are not crooked, just disorganized. Keep after
> them and they will give you satisfaction - eventually.
>
> Dave Massey
> 71 TR6
> 74 TR6
> 78 TR7
>
> P.S. I was double charged for some parts by Special Interest Car Parts
> and it took 3 years to get a refund! Alls well that ends well.
I had an experience with Rimmer also. They sent me a beige hood cover
instead of golden tan. I sent it back, and they found a NOS golden tan
cover including snaps which ordinarily was about $80 more than the repro
for no additional cost, so I was very happy. I agree rthat they are a
good bunch, but not particularly efficient
Stu
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