Here we go again! Instead of putting your/our complaints about a
supplier and how they conduct business or starting rumors about them on
the list why don't we all just reply directly to each other in areas
such as these instead of getting a large heated/flame discussion on the
list. That way no one will get insulted, look like an ass, or influence
other list subscribers with our biased opinions.
Hoping not to cause a controversy,
Lenny Seidman
TeriAnn Wakeman wrote:
>
> Charles,
> I don't care about your finances or sex life. I had a luggage rack on back
> order for half a year while the manufacturer was in jail. I'm willing to
> wait for a good correct product, as long as I'm not broken down on the
> road.
>
> I do care about getting THE CORRECT, good quality parts at a fair price and
> am willing to pay a little extra for good quality. You company became my
> second choice company for ordering parts because you do not have a real TR3
> catalogue, and Moss has a great one that does a good job of identifying the
> parts I need.
>
> I have a collection of your mini catalogues going back over 10 years and I
> have a copy of the factory parts maual that does an excellent job of
> documenting the TR2 and early TR3. Many times I have wanted to order parts
> that are not in one of your minicatalogues and is different than described
> in the factory parts manual. I have had poor luck with your level II
> people during the last year or so. I have called several times and got
> people who did not know much about TR3As and wouldn't transfer me to a
> level II person who did. I gave up trying to describe parts to these
> people and I got tired recieving the wrong parts. It was a lot easier to
> look it up in the Moss catalogue & place an order by the Moss part number.
>
> You have a catalogue for 1968 Triumphs but not one for 1954 through 1962
> Triumphs. Untill such time as you have a catalogue at least as complete as
> your MGB catalogue, your company will remain my #2 choice.
>
> My customer # is 032407. Please fell free to look me up and see how many
> thousands of dollars I have spent at your company in past years. I have
> always believed in your commitment to quality parts and the hobby, but the
> level II people don't seem as knowledgable as in the past and I want to be
> able to just order a part # from a catalogue.
>
> RE the door seal clip. I recently replaced all my door seals. I had a
> mixture of your original clips and some from Moss. Yours were wider and I
> had the devil's own time trying to get them inserted far enough to hold.
> They kept sliping out. I ended up ordering a complete set from Moss
> because they were easier to insert and they held in place better. I
> wouldn't bother making a new tool when the newer style seems to be easier
> to work with and does the job well.
>
> TeriAnn Wakeman "Large format photographers look
> Santa Cruz California at the world upside down and
> twakeman@scruznet.com backwards"
--
Lenny Seidman
Elkins Park, Pennsylvania, USA
email: lseidman@erols.com
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