Hi Michael,
On the description, the seller should be honest and reasonable about
their description and include photos of the items for sale, I would not
generally buy anything without a photo.
If its someone who knows the cars and lists things regularly then their
description should be accurate as they should know the difference
between an original and a copy part.
If its someone who is selling things they have just come across and they
don't really know what it is then you need to be more cautious.
See what else they have sold and what their feedback is as a starter.
If the item is clearly not as described when you receive it, generally I
would contact the seller in the first instance as you have done. Tell
them they have a couple of days to respond. If that does not get a
response, see if they are still active on eBay selling other things.
(Some people may list an item, sell it then not look at eBay again for a
while.)
If they are active and still don't respond, you can open a dispute
through eBay and get resolution that way.
On packing and postal charges, they should be reasonable. when listing
things on eBay you need to have an idea on what it will cost to ship the
item you are listing and the regions you are prepared to send it to.
This can be done easily with a set of scales and the post office web
site.
It is not unreasonable to cover the cost of say padded envelopes and
tape if you buy them to protect the items. second hand cardboard is
generally free!
The time it takes to list and pack and then take to the post office is
IMHO part of the process and should not be charged.
I guess if you consider Sunbeam listing on eBay as a business rather
than fun, you may consider you need to cover your time and travel.
EBay can be a good source of parts that are not available from Rick and
the other excellent specialists as can the listings on the club site
forums.
As a buyer:
1. check the description and the photos to see if you are comfortable
with the item
2. Check the seller and see if they know Sunbeams and have good feedback
from other Sunbeam owners
3. ask any questions you need for clarification, no reply is not a good
sign
4. bid what you want when you want
5. pay for it, receive it and check it.
6. if you are happy polish it and fit it and them leave feedback
7. if you are unhappy contact the seller etc. as above.
As a seller
1. Describe your item fairly especially if its a used item
2. Workout the cost and method of shipping prior to listing it - you
can't predict that Fred from Timbuktu wants it Fedexed overnight of
course.
3. Respond timely and accurately to questions
4. Keep the buyer up to date with shipping progress and let them know
when to expect it.
5. Leave the buyer appropriate feedback
I list some Sunbeam stuff on eBay (KBD23C) and send it all over the
world - anything from a door buffer to a LAT bonnet, and have never had
an issue as the descriptions are fair and the shipping reasonable.
Basically by just following the guidelines above.
I hope that helps
Jeff
In message
<d86d088a0909071916j2ad0ebeao7199bf204806a0a5@mail.gmail.com>, michael
king <michael.s.king@gmail.com> writes
>Guys,
>
>Seems we have hit a nereve.. my original post really was about the fact i
>got sub standard parts and was then hit with extra postage (insult to
>injury) and despite me contacting the seller i have not been getting a
>reposnse.
>
>if people charge more for poatge than actual costs (as in buying a box,
>sending etc.. ) fine.. but say so in the auction.. not just bill it later.
>
>Hopefully we can move past the ebay/postage debate.. back to.. why do people
>misrepresent patrs.. and then not answer contact... im trying to give the
>guy a shot at fixing/explaining.. i dont want to have to leave nasty
>comments on ebay
>
--
Jeff Howarth
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