I've dealt with Curt several times and the one time I did have a problem
with a part he not only refunded my money but sent me a replacement part too
(for free). On two other occasions he has given me stuff at no charge with
medium size orders. He has always been helpful and courteous. I'm sorry to
hear you had a bad experience with Curt but this sounds like a anomaly to
me, everyone has a bad day once in a while.
Frank
B9471116
> -----Original Message-----
> From: owner-tigers@autox.team.net [mailto:owner-tigers@autox.team.net]On
> Behalf Of Chuck Keding
> Sent: Friday, April 13, 2001 9:48 PM
> To: tigers@autox.team.net
> Subject: Crappy Sunbeam Parts Dealer
>
>
> If you don't want to hear my negative opinions about Kurt at Classic
> Sunbeam, don't read on, but I have to share the crappy attitude
> and service
> that I have received from Kurt to try to keep other owners from wasting
> their time, effort and money dealing with an amateur. However,
> if you want
> to save yourself some agravation, read on.
>
> I called Kurt (Curt fits quite well) on January 21 to order floor pans,
> rocker panels, frame patches, trunk floor, etc for my rust laden
> tiger only
> to find out that he was "temporarily" out of stock on some of
> them. He said
> that he was getting a shipment of body panels in two weeks (1st lie). I
> then called him two weeks later to ask him if he had received the
> shipment.
> He said he hadn't but that they should be there in a few days
> (2nd lie). I
> called back in a week or so and he said that the shipment was on
> its way but
> he hadn't seen it and that it should be in any time (3rd lie). This has
> gone on and on and on............each time with a different delay (lie).
>
> I called three weeks ago and he said that the parts were in customs but he
> expected them out any day. Last week I called him only to find
> out that he
> had broken his leg when he slipped on the ice (by now I suspect
> anything he
> says). I respected his dilemma and gave him some time (weeks) to
> deal with
> the broken leg. He said his son was coming home that weekend and that the
> parts were there and his son would unload them (again, truth or fiction?).
> I gave him an additional week and a half only to find out that he
> had still
> not unloaded them. His wife took the information on the parts I
> needed and
> said he would call me back. That was three days ago. No Phone Call!
>
> HERES THE PROBLEM:
>
> I called him today to ask him about the parts and said that I had been
> waiting on them since January 21. His reply was "you know I'm
> not really in
> the mood for this".
>
> I don't care what kind of day he has had or what his problem is, but it is
> totally unprofessional to reply to a customer in that manner. I
> have always
> been courteous to him and there is no excuse for that kind of
> unprofessional
> behavior. He has cost me three months of delay on my restoration only to
> cop an attitude with me and acted like it was my fault. His attitude
> maddens me even more than the lack of parts.
>
> Please, Please, Please DO NOT DO BUSINESS WITH HIM UNDER ANY
> CIRCUMSTANCES.
> He is not deserving of our business.
>
> Now I have to find a REAL business from which to buy my parts. Any
> suggestions for body panels? I know Rob Martels' parts are supposed to be
> good. Is there anybody else you would recommend?
>
>
> Thanks very much
>
> Irritated in Texas
> Chuck
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