I've also noticed that Moss USA has gone downhill the last few years. They
use to be the best place to get TR and AH parts but now even VB seems to be
out performing Moss. I might add that you get the exact same parts from both
Moss and VB.
> ----------
> From: Allan Connell[SMTP:alcon@earthlink.net]
> Reply To: Allan Connell
> Sent: Friday, July 09, 1999 10:41 AM
> To: Jay Laifman; alpines@autox.team.net; Tigers@autox.team.net
> Subject: RE: Moss Motors
>
> Jay's experience with Moss is not unusual.
>
> I have a friend who is in the LBC restoration business and does a great
> deal
> of business with Moss....he is one of their larger accounts in SoCal.
>
> He has complained about Moss incessantly of late due to both bad parts and
> poor level of service. Apparently, they go through this sort of cycle,
> where their customer service goes in the toilet and eventually, so do
> their
> sales. After a poor year or two, they fire the president and bring
> someone
> else in and things improve for a while. Then, the cycle starts over. No
> offense to any accountants out there, but maybe the bean counters get too
> involved. Like for instance: they have an ignition switch that they only
> sell about 25 per year and no one else has it. Someone then determines
> that
> there is little demand for the product so they stop carrying it. Oh well.
>
> My friend got so bent out of shape over this and many other issues that he
> called Moss Europe and was amazed at the variety and selection they stock.
> He only called looking for a new "racing" cam for a TR6 that Moss in
> Goleta
> told them no one made. Turns out that they do indeed make them in the UK
> and there are over EIGHT different grinds available. HMMMM. And Moss
> over
> her said no one made 'em. How about that? Well, he went ahead and
> ordered
> the cam he wanted for the customer and they also included a catalog. They
> sent him a catalog too. Turns out that the TR parts catalog was THREE
> TIMES
> the size of the same catalog over here...and the prices even when you
> convert pounds sterling to dollars were significantly less expensive.
>
> Yup, I'm glad for Sunbeam Specialties too....
>
> Regards,
>
> Allan
>
> -----Original Message-----
> From: owner-tigers@autox.team.net [mailto:owner-tigers@autox.team.net] On
> Behalf Of Jay Laifman
> Sent: Friday, July 09, 1999 9:23 AM
> To: alpines@autox.team.net; Tigers@autox.team.net
> Subject: Moss Motors
>
>
>
>
> First, phewy on Moss Motors for not carrying Sunbeam stuff. (But then
> admittedly who needs them to raise prices on us?)
>
> Second, phewy on Moss Motors for being so damn corporate. I just called
> them because they have Raydot mirrors on sale. I really want Raydots with
> convex glass. I've seen them that way so I know they exist. The salesman
> at Moss who answered the phone told me they did not carry them with convex
> glass. So, I asked if they could simply contact their supplier to see if
> they can get them. He refused. He said they did not make them. I asked
> if he ever asked them, and he admitted he never did and that he did not
> know for sure that they didn't make them. So I again asked him to find
> out, all they could say is 'no.' But, steadfastly refused. He said
> they
> were in England and it would take too long until received. Fine then. I
> won't give them any business - even if they have tripod headlights on
> sale.
>
> Just makes Rick look all the better. In more than one instance he HAS
> contacted England for me to get parts.
>
> I've tried Cobra parts suppliers for convex Raydots with no luck. Any
> other suggestions?
>
> Jay
>
>
>
>
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