<<51% Believe Tone of E-mail Is Sometimes Misunderstood>>
So If I said flatly, "so fucking what!", would you understand my implied
message?
Bob
> -----Original Message-----
> From: Gary Speckman [SMTP:speckman@coredcs.com]
> Sent: Wednesday, June 14, 2000 12:47 PM
> To: Thickos
> Subject: Email
>
> 51% Believe Tone of E-mail Is Sometimes Misunderstood
>
> NEW YORK--(BUSINESS WIRE)--June 14, 2000--Although e-mail has
> significantly improved the speed and frequency of communication in the
> workplace, it may have diminished its clarity. According to a recent
> survey conducted by Vault.com, 51% of the 1,004 of the respondents think
> that the tone of their e-mail is sometimes misunderstood.
>
> Respondents claim that because e-mail is "a sightless, one-dimensional
> medium," misperceptions range from abrupt and harsh, to overly casual.
> Further comments from respondents regarding tone include: -- "I wrote a
> question to her one day; she [my boss] thought I was being insubordinate
> by the tone'. I almost lost my job!" -- "I think e-mail in particular is
> a communication form that lends itself to message misinterpretation,
> primarily due to a lack of universal formats' and tendency for people
> to abbreviate answers." -- "E-mail is such a flat medium that it is
> often difficult to know what the writer was feeling when the message was
> written; therefore, it may be misinterpreted. This is a challenge I face
> trying to work to keep work-based e-mails mostly fact-laden."
>
> These results are a part of The Vault.com Survey of E-mail Behavior at
> the Workplace, a comprehensive look at the issues that surround today's
> workplace since the advent of e-mail. Conducted last May, the 35 page
> survey covers issues such as e-mail monitoring, use of the "Bcc"
> feature, and intra-office communications.
>
> To view the full survey results visit
> http://vault.com/links/E-mailBehavior.
>
>
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