I saw an article in the Fort Lauderdale Sun-Sentinel Sunday edition a few
weeks back. Of all the major airlines, SW was the only one who made a profit
in (I think) 2001. Everyone else lost money, but I believe SW had an
increase of .45%. I'm sure my numbers aren't exactly right, but having used
SW to fly down to FL, it made an impression in my mind.
Alix (whose father worked for a defunct airline -- Eastern -- that had
difficulty with the philosophy of customer service.)
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