I think Rimmer should make good on this. Any part that is a finish part
i.e., painted, stained, chromed, etc. must be damn near a perfect match to
the original OR the buyer should be well advised prior to the sale.
I have been disappointed by several LBC parts suppliers in this regard. I
am sending some parts back today that are of such poor quality that they
should never have been shipped to me to begin with. I won't mention the
supplier here, as I'm giving them a chance to make it right, but I will say
the parts were manufactured in Taiwan.
Don't let them get away with this, Jeff. You are a member of the NASS, now
and we've got the power. Seriously, we owners must not accept low quality.
It sends the wrong message to the suppliers.
Terry Banbury
> ----------
> From: Jeff McNeal[SMTP:jmcneal@ohms.com]
> Reply To: Jeff McNeal
> Sent: Tuesday, February 22, 2000 6:55 PM
> To: Spitfire List
> Cc: Triumph List
> Subject: Revisionist parts from Rimmers?
>
>
> Hi all, I just received my first order from "across the pond" today. I
> ordered a replacement turn signal lens for my dash (perfect), a moulded
> carpet set (looks great) and a replacement walnut facia panel for my
> instrument cluster. The latter item was sort of an impluse buy for me...
> As some of you may recall, I had sent my original dash out for
> professional
> restoral, opting to go with a tiger maple veneer in a similar light stain
> finish. I wanted to hedge my bets since I'm torn between custom wood and
> originality and noted that the dashes depicted in the Rimmer Bros. catalog
> looked exactly the way the originals did. Imagine my surprise to open the
> dash package today to find a dark brown, American Walnut facia panel! Has
> anyone else ordered this part for their early Spitfire from Rimmer Bros.
> before? The finish is more of a dark cocoa brown rather than honey.
>
> I've written my export sales rep to express my disappointment. Insofar as
> I
> know, they only offer one finish and I was expecting it to be just as they
> illustrated it -- just as my original would have looked when new. Am I
> unreasonable to expect a part that more closely resembles what the catalog
> has illustrated? Better yet, am I reasonable to expect a part in keeping
> with the "British Motor Heritage Approved" seal that Rimmer Bros. so
> proudly
> displays on their invoice? Would BMH approve a completely different wood
> and
> stain than was originally sold with the car?
>
> Thanks in advance for the replies.
>
> Best wishes,
>
> Jeff in San Diego
> '67 RHD Spitfire Mk3 aka "Mrs. Jones"
> www.ohms.com/spitfire/spitfire.shtml
>
>
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