At 04:51 PM 2/2/99, Bowen, Patrick A. RP2 wrote:
>Jim, I contacted the dealer and the service writer told me to bring it in
>on Thursday, and he would look at it and maybe work out a cost sahre
>something like 50/50 is what he said he would "argue for". I am really not
>that impressed, what is everyone elses take on this?
Patrick,
As a veteran of many 'warranty wars', my advice to you is to talk to the
dealer's Service _Manager_ (not just the service writer flunky). Impress
on the SM the belief that the leak surely started _before_ the warranty had
expired and that as such GM should reimburse the dealership for ALL parts
and labor incurred. Offer to call the GM zone office _in the dealership's
behalf_, if necessary, to express your belief that the condition existed
before the warranty expired and that the dealer's costs should be
reimbursed.
Do all this in a nice way, convince the SM you are on the dealer's side.
If you do call the zone (which BTW would probably be a demerit for the
dealer's satisfaction rating) be prepared with names, dates, service
receipt #s etc to explain to the nice young ladies who listen to your
complaint. Be polite but firm in your desire that GM pick up the tab. If
they seem reluctant to meet your requests, ask what the next step is, that
you could take your case to. Always agree on deadlines for actions to be
taken.
As an aside, between my dealings with GM, Ford, Chrysler, and Honda, I rate
Honda #1, then Ford, GM, and Chrysler. (I get a new Company Car every 2
years, so I have lots of experience.)
Sincerely, good luck, and let us know how it all turns out.
Atwell Haines
>
>Thanks
>Patrick
>
>At 11:40 AM 2/2/99 -0600, Gambony, Jim wrote:
>>Patrick,
>>
>>I'd try the dealer. If the dealer turns you down or gives you the
>>run-around then it's time to jump up the food chain at Chevy. I'll see if I
>>can dig up the appropriate # at the Chevy Customer Assistance Center (one of
>>my customers) for complaints like you've got.
>>
>>My question to you is: has the dealer done any servicing in the recent past
>>that might have disturbed the pan/timing cover gaskets? That's more fuel
>>for getting the dealer fix.
>>
>>
>>Jim
>>
>>> -----Original Message-----
>>> From: jak0pab@jak10.med.navy.mil [SMTP:jak0pab@jak10.med.navy.mil]
>>> Sent: Tuesday, February 02, 1999 7:18 AM
>>> To: Spitfires@autox.team.net
>>> Subject: NON LBC - Triumph Support Vehicle
>>>
>>> OK, I have a 97 Chevy Lumina with 38,900 miles on it (Warranty ends
>>> theoretically at 36,000) I changed the oil last night and the thing is
>>> leaking like a sive!!!! Specifically the oil pan and timing cover. I
>>> wanted the lists opinion on this. Is it worth arguing with the dealership
>>> (I know they have several thousand miles to deal with stuff), am I just
>>> out of luck, What are some of my courses of action??
>>>
>>> This dealership has not always been that helpful before.
>>>
>>> This is part of the enjoyment of my spit. But I pay entirely too much
>>> money for this to happen to a "new" car.
>>>
>>> TIA
>>>
>>> Patrick Bowen
>>> '79 Spitfire
>>> Jacksonville FL
>>
>Patrick Bowen
>'79 Spitfire
>Jacksonville FL
>
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