Ken,
Glad to hear it worked out!
At 09:59 PM 10/27/98 -0600, Ken Tharp wrote:
>Patrick,
>
>> What was the final outcome of the individual that had the Tire shop
>> massacre his tire and then replace it with a nonmatching one. Did it get
>> replaced, did they replace all 4?? anyone know?
>
>I'm the one with the massacred tire, and I was all set to tell you that you
>must have missed my wrap-up. I did, in fact, write one, and I did, in fact,
>send one, but I accidentally sent it only to the Triumphs list and left out
>the Spitfire list. So, a copy of it appears below. As a further update to
>what appears below, my new tire came in today and the Goodyear dealer will be
>mounting it tomorrow.
>
>Thanks for bringing it up again, and I'm sorry that I didn't get it right the
>first time!
>
><original wrap-up post, dated 10/16/98>
>Listers,
>
>Since I started this thread, I thought I should let you all know what
>the resolution to my situation is going to be.
>
>With one phone call this morning, I was able to locate a dealer who
>sells the Mohawk tire which the Goodyear dealer ruined yesterday (even
>though the Goodyear dealer told me it was no longer available). In view
>of the many responses that I received from the members of this list
>(what would we do without each other?) and a couple of phone calls that
>I made this morning, I formulated a proposal which I hand-delivered to
>the dealer. The proposal included three potential resolutions, any of
>which was acceptable to me. The first was to for them to install three
>new tires which matched the one that they put on yesterday to replace
>the one they ruined. One of the three tires would be free to me, and I
>would pay $5.00 each over their cost for the other two. (This is the
>option which was my first choice.) The second was for them to give me a
>matching tire so that I would end up with two pairs of tires. And the
>third option was for them to buy me a Mohawk tire to replace the Mohawk
>tire that they ruined.
>
>They called me late in the day and accepted my option three - they will
>be buying me a Mohawk tire and installing it at no charge to me, which
>puts me back in the condition I was when I drove into their dealership.
>This was my least favorite option of the three, but as I mentioned, it
>is acceptable to me because it makes the situation no worse than it was
>before we started.
>
>Thank you once again for all of your responses. I copied them all and
>delivered them to the dealer along with my proposal, and I know that
>they helped the dealer realize that I wasn't going to go away without
>some type of resolution!
>--
>Ken Tharp
>79 Spitfire 1500
>West Des Moines, IA
>
>
>
Patrick Bowen
'79 Spitfire
Jacksonville FL
|