Its too bad vendors don't realize the negative effect one little problem can
have on their reputation. Chevy Duty has been one of the better vendors I
have used over the years and you may want to give them another chance.
Don Simmons
----- Original Message -----
From: "Carl & Becky Ham" <the_hams@hotmail.com>
To: <Karen.Duff@ctbrad.ang.af.mil>; <old-chevy-truck@yahoogroups.com>;
<oletrucks@autox.team.net>
Sent: Tuesday, July 01, 2003 7:15 PM
Subject: Re: [oletrucks] Problem with Chevy Duty
> Karen:
> I just checked a spreadsheet I keep on expenses for my '56 and over the
last
> 3 years I've spent over $1,400.00 with Chevy Duty on items costing as much
> as several hundred down to $1-2. In all my orders I've had very good luck
> with this company and while I understand your frustration, I would
continue
> talking or emailing them to keep a dialog open so your concerns get
> addressed. I would rank this vendor as one of my favorites (and I've
tried
> many in the last few years) for price, delivery and customer support.
>
> You have as much right as any other list member to voice your opinion and
> should continue to do so. I'm hoping someone monitoring the list from
this
> vendor will contact you and offer to 'make-it-right'. Don't be shy, and
> likewise don't be offended if someone decides to respond negitively to
your
> comments. That's the price we pay for unrestricted internet access and
the
> ability to voice our opinions.
>
> Hoping you have good experiences all around as you work on your truck.
>
> Carl Ham
> '56 Chevy TF Stepside
> Pontiac, IL
>
>
> >From: Duff Karen ES-19 103 FW/EM <Karen.Duff@ctbrad.ang.af.mil>
> >Reply-To: Duff Karen ES-19 103 FW/EM <Karen.Duff@ctbrad.ang.af.mil>
> >To: "Oldchevytrucks (E-mail)" <old-chevy-truck@yahoogroups.com>,
> >"oletrucks (E-mail)" <oletrucks@autox.team.net>
> >Subject: [oletrucks] Problem with Chevy Duty
> >Date: Tue, 1 Jul 2003 12:36:05 -0000
> >
> >Since I didn't receive the response I thought I should have, I thought I
> >would share my experience with all of you. Let me first say, that I am a
> >newbie, we all know that, so if you feel that this is acceptable, well
then
> >you let me know...maybe I shouldn't expect so much from this vendor.
> >
> >Ordered a new antenna for my 53 chevy...it arrived about a week
> >later...cost
> >49.95... Of course I wanted to install it right away (no
patience)...after
> >reading the directions several times and looking through the parts, I
> >realized there were some parts missing and then there were some included
> >that I didn't see a place for...Long story short, I called the company,
and
> >they said I did receive the right package of hardware...and could not
> >explain what the extra unknown stuff was for, or why the necessary
hardware
> >was not included...and proceeded to say nicely go to the hardware store
and
> >pick up the rest. End of story...for now..
> >
> >so I also sent them an email...just as a friendly reminder of the issue
> >asking them to really take the time and look into it and correct this
> >problem, because there is nothing like waiting for a part and then not
> >being
> >able to install it when it arrives because there were parts missing.
> >
> >I got a response from the same person I had on the phone saying, let me
> >quote "I'm the one that you talked to on the phone the other day, but
> >thanks
> >for reminding me. I'm sorry that you had such a bad experience with this
> >part. Most all of our products that we sell are nice products, and are
> >cheaper than anybody else. Sometimes when you buy from manufacturers
things
> >after 10 to 20 years , something might slide by without being noticed,
such
> >as this part. We will try to do better in the future. Again we are sorry
> >that you had such a bad experience with this part,and I hope you can feel
> >that you can do business with us in the future." end quote.
> >Maybe I"m old fashioned at my young age, but I would have liked to have
> >heard them say...we're fixing the problem and this won't happen again in
> >the
> >future.....not, most of our products are nice and cheaper... I did send
a
> >response asking them if they were going to fix this problem or if they
were
> >going to continue shipping this product as is... Of course, no
response...
> >Maybe you don't agree with me...that's fine, but if you get anything out
of
> >this long message, it should be, that you shouldn't order your antenna
from
> >Chevy Duty. I know that I'm willing to spend a little extra money if it
> >means good service and good products...so price isn't always the biggest
> >factor!
> >
> >Karen Duff
> >53 3100
> >oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
>
> _________________________________________________________________
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