This exact thing happened to me when I shipped a 20" Sun Microsystems monitor
from here (Philadelphia) to Chicago a few years ago. It arrived to my buyer on
time, but I was told it looked like UPS had forgotten to close the cargo door on
their aeroplane and that the monitor fell a few thousand feet to the earth.
UPS also denied the claim, claiming first the packaging was insufficient (it
wasn't... by this time it had all been crushed or missing). Then they added
that the monitor wasn't in it's original manufacture packaging and therefore no
claim could be made! Somehow though the SS20 workstation I shipped with it,
separately, that I didn't package as well arrived perfectly as I sent it.
So I lost the $500 for the monitor and now I do not ship computer equipment via
UPS... it all goes Airborne Express (the way my Dell computers arrive), and
haven't had any trouble. They even provide packaging materials if you need it.
Kai
> Last year I needed to ship my tranny down to Florida from Virginia as it
> felt like second gear was binding, as well as there being other potential
> problems. I contacted UPS and had them send me instructions on how to
> ship it. I built a box for it, and took it to the local UPS station. They
> inspected the contents and said it and the box I'd made for it would do just
> fine. When it arrived in Florida it was very damaged, and not in the box
> I'd sent it in. Apparently it was dropped from some height: the remote
> housing was bent down at almost a 45 degree angle, there was a chunk
> missing from the trans box, and the bell housing was bent.
>
> I filed a claim of course, and two days later UPS picked it up for
> inspection. They denied the claim as they said the packing was
> insufficient. I pointed out that they'd repackaged it and appealed. To
> make a long story short UPS eventually lost it altogether and had to settle
> with me. I had my check some ten weeks after the initial date I'd shipped
> it.
> Scott Allen
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