To process a credit card refund, the company posts a refund instead of a
charge. It takes no more time to get on your statement than a regular
charge does.
It does, however, come out of the company's account. If they are saying
you are "in line" or "on schedule" it means that they have never posted the
refund, either because they're disorganized or because they don't want to
give up the money just yet.
In the old days, people would do paper slips and mail them in, and they
could send it in right away but it would still take a while to get on your
statement.
But nowadays nearly all merchants are now on an electronic processing
system, charges and refunds are posted instantly, and reconciled usually
that night, certainly that week.
It sounds like they have not issued the refund at all. Contact your card
company to dispute the charge.
- Tab
At 09:21 AM 12/1/99 EST, PAINTRIX@aol.com wrote:
>I have been debating whether to voice this on the list but it is still
>gnawing at me so hear goes. I bought a carpet kit from the roadster factory
>at the Twist party back in August for my 78 B with tan and black interior.
>They had one in stock at the store and was listed as being correct for my
>car. I paid with a credit card at the party and they promptly sent me the
>kit. Upon arrival I opened it an immediately discovered it was wrong. My
>guess it is for a much earlier B. I called and notified RF that I was
>returning it. No Problem they said, credit will be issued upon arrival.
>My credit card statement came, the charge hit in September. The October
>statement came, no credit posted yet. I call RF and speak with Joanie, no
>problem she says I am on schedule for the refund. My November card
statement
>arrives still no credit. I call RF again, speak with Joanie again, she says
>speak with John Swagger, I speak with John and he says I am inline for the
>credit, and these things take time. When asked he could not even tell me
>when a credit would be issued. It has been 12 weeks and upon further
>quizzing John final said I'd be issued a refund on Dec 16,
>I am no credit card transaction expert but something is wrong here. Because
>I did not dispute the charge immediately (I'm a trusting soul) I have paid
>interest on the price for two months plus the shipping charges to return the
>kit. Money is not everything but what really gets me is the total lack on
>desire from John Swagger to keep a customer happy.
>I noticed in their Christmas Idea Book they are searching for investors to
>raise capital. After investing 300 bucks for a carpet kit with them and
>getting nothing in return but the run around I'd be hard pressed to invest 2
>hundred grand! And if asked by a potential investors I'd steer them to an
>internet start up.
>
>I have dealt with Moss a many occasions and the Roadster Factory a few
time.
>But after this adventure with RF, I've installed Moss's number on my speed
>dial.
>
>Can't do two hundred grand but hear my 2 cents worth!
>
>I feel better now.
>
>Steve Petrosky
>58a, 78b
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